WordPerfect 5.1 .PIF File Troubleshooting Tip

DocumentID: 633868
Revision Date: 29-Feb-96 3:03:27 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: * Verify that WP will run outside of the Windows environment. While checking, make sure that you exit Windows (select Exit Windows from the File menu). * Make sure that in the Command Line text box (Select Properties from the File menu) they are using the WIN30-WP.PIF file and not just running WP.EXE. * Retrieve the .PIF file for WordPerfect into the PIF Editor. Launch the PIF Editor program from the Accessories Window by selecting Open from the File menu. * Check the Program Filename to make sure the drive, path, and executable file is correct (C:\WP51\WP.EXE). * Check both the Optional Parameters and Start-up Directory for any oddities (i.e., having the startup directory set to M:\ when no M: drive exists). * Verify that the Memory Requirements are accurate: KB Required: 384 KB Desired: 640 (Many users enter 440 for the KB Required) * Verify that Display Usage is correct: - Full Screen - Windowed * Move to the Advanced options by clicking on Advanced, and check the Memory Options (Note: If you have enough memory, you may want to increase the EMS Memory KB Required). For the /R option to function in WP, you will need 1768 KB Required so that WP will have extra memory to work with. You will also need to increase the KB limit by the same amount. This will increase the overall speed of WP 5.1. NOTE: A setting of 1 in the KB Limit will allow Windows to allocate as much memory as the application asks for up to the total amount of system memory available. * Check the Display Options. * Other Options should not have any adverse effects. If any key combinations are selected that the user is trying to define as a macro, or define on a keyboard, you will need to mark desired key combinations. Note: If Print Screen is not marked, it will copy a screen of information to the Windows clipboard. If you want the Print Screen key to send information to the printer you will need to select the PrtSc option. Note: If the options listed above do not function, you will want to try changing a few of them to different settings. Startup: Try going into Windows in either Standard or Real mode (C:\WIN /S or C:\WIN /R), and then launch WP. If WP works fine in either of the two lower modes, then you will need to modify the .PIF file so that WP will run in 386 Enhanced mode on their system. Try the different suggestions below. Optional Parameters: Try using the /NC /NE and /NK startup options for WordPerfect 5.1. Sometimes there are conflicts with cursor control, memory access and different keyboards. Trying each of these startup options independently from each other, and in combinations may solve many problems when running WP under Windows. Execution: * Background Try changing each of these items independently * Exclusive of each other, until optimal performance is achieved. EMS Memory: Increase the KB Required so that Windows will allocate more expanded memory to the application (increase the KB Limit by same amount). Lock Application Memory: Try changing this option if you are having conflicts with other applications, or if your machine locks. Having this option marked will speed up WP's overall performance. Emulate Text Mode: If you are having display problems, try changing this option. Having this option marked will increase the text display speed.

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