NEATEMM.SYS Expanded Memory Problems Corrected

DocumentID: 610864
Revision Date: 29-Feb-96 1:34:37 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

PROBLEM: When a customer using EMM.SYS version 1.52 made by Chips and Technology for the NEAT chipset starts WP with the /32 option, then exits WP, only 32K of expanded memory is available. To access the rest of the expanded memory, the customer has to reboot the computer. Also, when another customer using the NEATEMM.SYS version 1.52 driver started WP with /M, the computer locked. When the customer entered WP from DOS with the /NE startup option, it worked correctly the first time, but the computer locked on the second try. After entering and exiting WP, then entering another program, "Out Of Memory" errors displayed. When another customer running WordPerfect with DOS 5.0 and the NEATEM.SYS 4.0 version 1.52 memory manager presses either Ctrl-F8 or Alt-F8, the computer locks. Solutions: Chips & Technologies released the following statement: "WordPerfect Corporation has received reports of problems with the Chips & Technologies NEATEMM.SYS Expanded Memory Driver version 1.52. These have been corrected in a new release of the NEATEMM.SYS driver. Customers reporting problems with expanded memory and the NEAT Chipset NEATEMM.SYS version 1.52 or earlier should contact the dealer or distributor where they purchased their computer to obtain the new release. If unable to obtain a new release from the dealer or distributor, customers may purchase a working driver from REPTRON located in Florida. The latest NEATEMM is 2.2.0 (as of May 1990). One user was able to work around the problem by starting WP with /32.

Answer:

Details:

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