Resolving Document Problems Fixed on March 30

DocumentID: 650608
Revision Date: 29-Feb-96 8:29:00 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: The Software Change Notice for the 03/30/90 release of WordPerfect 5.1 includes information regarding situations where WordPerfect may have caused damage to documents which have been fixed. If you receive a call from a customer whose document has been damaged, please refer to the SCN to verify that the problem this user is experiencing has been fixed. When you have verified that the SCN applies to the customer, send new program disks (Program 1&2). Please be very discreet when discussing damaged documents with customers. Operators should take care to avoid statements which may give customers an unfavorable impression of any WordPerfect Corporation product. If a customer to whom you are sending disks to fix a problem asks for help in restoring a damaged document, have him send in the file(s) and log this as a Software Trouble Report. Within the STR, indicate that the STR is not for testing a problem, but for clearing up a problem in a document. WPCorp asks that you log an STR, even though this is not a current problem, so that it can be tracked accurately. Tell the customer that there is a good chance he will be able to get most of the document back, but there is also a chance that some of the text will be lost.

Answer:

Details:

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