Microsoft Mouse With WP Causes View Document

DocumentID: 651142
Revision Date: 29-Feb-96 8:29:04 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer has the Microsoft mouse with version 6.11 of MOUSE.COM. When she attempts to enter View Document for a second time, the computer locks up and just stays on Selection: 6 of the print menu. Solutions: We found that she was loading MS MOUSE.COM version 6.11 dated 9-28-87. There had been problems with various early version of MS mouse drivers. Sometimes they will conflict with the graphics memory. We helped her select the WP Microsoft Mouse driver. This driver allows her to successfully use the mouse in WP. She will create a .BAT file to load and unload the MOUSE.COM file when running WP. She will also look into updating her mouse driver.

Answer:

Details:

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