PC DOCS Program And Problems With Saving And

DocumentID: 636141
Revision Date: 29-Feb-96 3:04:07 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer makes a document management system that works directly with Novell and WordPerfect 5.1. Their customers keep encountering three different problems that may or may not be related. The problems are as follows: Problem 1: When a user saves a file from within WP 5.1, the user is prompted for the PC DOC's long filename. (The PC DOCS program uses the third-party interface of WordPerfect to prompt the user for this information.) PC DOCS then converts the long filename to a standard 8 character alpha/numeric code to be used as the actual filename. PC DOCS tells WP 5.1 to save the document under that filename in a given directory supplied by the PC DOCS program. The customer finds that some of the users (usually on a first time save) save the document without any error message coming up. Later on, when the user tries to retrieve the document, the file cannot be found. When the user check the system for the file, they find it was never written to disk. In some of these cases, the users have been able to use the Novell Salvage utility to find backup (.BK!) files that have been deleted by WP because the backup option was turned off. By recovering the .BK! files and then renaming them to the original filename, they have been able to use the backup file as the original file. Problem 2: This problem is exactly like Problem 1 with one exception: when the user retrieves the file the user gets a blank WP document screen. When the user examines the file on disk, they find that the file exists but it has a file size of zero (0) bytes. Problem 3: This problem started occurring on a very large multi-server installation. (PC DOCS groups files in servers as Libraries). When the user wants to access the library on a server other than the server they are attached to, PC DOCS performs an attach to the other server and passes the file to WP. When the user saves the file, PC DOCS saves the updated file on the server and detaches from the server. When the user goes to retrieve the file (from within WP) from one of these libraries on a second server, the first attempt gives the user the error message "Unable To Rename File." The second attempt to retrieve the file produces the message "Access Denied." Solutions: The problems described above are related to a preshadowing problem in PC DOCS. The user should contact PC DOCS.

Answer:

Details:

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