Convert - Locking After Retrieving MS Word 3.

DocumentID: 652935
Revision Date: 29-Feb-96 8:29:19 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is experiencing locking when attempting to retrieve Microsoft Word 3.0 files into WordPerfect 5.1 after using the Convert Utility program. When the customer tries to convert files from Microsoft Word 3.0 with the WordPerfect's Convert program, all files say they were converted successfully; however, when the customer tries to retrieve any one of these files, she gets the message, "Formatting For Default Printer," and then the computer locks. Solutions: The customer converted her files from MS Word, to RFT format, to WordStar 3.3 format, and to WP51 format in the CONVERT program. However, the customer did not want to send in her files to confirm the solution. *This information is given strictly as a troubleshooting option.

Answer:

Details:

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