Some Troubleshooting Tips For Problems With F

DocumentID: 616377
Revision Date: 29-Feb-96 1:37:25 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: 1. If WPINFO reports an "old style" keyboard, even though the keyboard is not, updating the BIOS could be a solution. In addition, the F11 and F12 keys are only supported and usable with an AT BIOS or later. 2. There could be possible TSR conflicts. Some TSRs disable these keys. Try running without these programs. Some programs that were reported to cause the F11 and F12 keys to not work in WP in the past are listed below: Le Menu BigPop by Digital Products Perfectly Simple SETUP.COM Maestro by Simplan CardFile by PC MagNet Direct Access Pop-Up Calculator 1.3 by Robin Software/Remlig (before 5.0) International Pro-Key Concurrent Plot (previous to 3.0) by Digital Control Systems Clipit 1.00 ASP 1.4 VIRWATCH.SYS by Digital Hotline Dispatch 3XLink True Mouse Pop Menus Team 3.0 by Futurus (earlier versions don't seem to have a problem) If the customer's F11 and F12 keys work after removing a third-party TSR from memory, the customer should contact the publisher of the TSR for information on fixing the problem. 3. If the customer is using the PRINT.SHM shell macro with a release of WP before 12/31/90, the macro disabled the F11 and F12 keys. They work fine with the 12/31/90 or later releases. 4. Determine if the customer is using the /NK startup option to operate WP. If the customer is using the option, try running WP without it. 5. Some customers have found that loading KBDR.COM, a TSR that allows users access to the F11 and F12 keys, has helped. KBDR.COM is a freeware program that can be downloaded from the WPCorp BBS. It's filename on the BBS is KBDR.ZIP. 6. The keyboard style could have been changed to the old style. To change it back, you can usually press Esc during the bootup to go into the Setup utility and change the keyboard style back to Enhanced. 7. Some customers have gotten characters like an "a" with a slash through it, an "a" with a degree symbol above it, or an "a" with a backward accent over it after pressing the F11 and F12 keys. These customers found that turning off Num Lock and rebooting the computer solved the problem. Loading KBDR.COM has also helped some customers with this problem.

Answer:

Details:

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