File Management Troubleshooting

DocumentID: 619118
Revision Date: 29-Feb-96 1:38:30 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

File Management Troubleshooting (Open, Retrieve, Close, Document Summary, File Manager, QuickList, QuickFinder) TROUBLESHOOTING 1. Check the release date of WP. 2. Check Folio and Software Change Notices (SCNs). Tip: The asterisk (*) is a wildcard (e.g., bold* will locate memos including words like bold, bolded, bolder, boldest, etc.) The forward slash (/) is the OR character. (e.g., table*/column*/spreadsheet* will locate memos that include either table, tables, column, columns, spreadsheet, spreadsheets, etc.) 3. Check the WP Reference manual - many features work differently in WP 6.0 than they did in WordPerfect 5.x . 4. Exit WP, come back in and see if the problem still exists. 5. Does the problem happen in WP 5.0 or WP 5.1? 6. Try to duplicate the problem from a blank document. 7. Run vanilla. Vanilla means to use a CONFIG.SYS file with only the DEVICE=HIMEM.SYS, BUFFERS, and FILES commands (see memos on UAE/GPF Troubleshooting Options) 8. If the customer is using a memory manager other than HIMEM.SYS, (like QEMM or 386Max), try running with HIMEM.SYS. 9. Start WP with the /X startup option. 10. Start WP with all other pertinent startup options. 11. Exit WP, run CHKDSK, and notice if there are any errors reported. If there are errors, have the customer resolve these problems. Re-enter WP and try again. 12. Find out if the customer is running WP on a network. If so, what type of network? Does the problem occur on stand-alone machines or in stand-alone mode (/SA startup)? 13. Has the customer always experienced the problem? 14. Ask the customer to try to duplicate the problem on another computer, if available.

Answer:

Details:

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