Special Characters Not Printing Or Printing I

DocumentID: 646348
Revision Date: 29-Feb-96 8:19:14 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: If a certain character is not printing or the wrong character is printing, there are several things to check. First, see if the customer has marked a cartridge or soft font that they do not have. If the customer does have the cartridge or soft font, make sure the cartridge is being recognized by the printer or that the soft font has been downloaded to the printer. Even if the customer is using a built-in font, WordPerfect may be switching to a cartridge font or soft font to print that character. Second, check to see if the customer is using WP.DRS, WPSMALL.DRS, or both. One customer was unable to print out French characters even though they viewed correctly because he had installed both WPSMALL.DRS and WP.DRS. His problem was fixed by deleting the WPSMALL.DRS file. *This information is given strictly as a troubleshooting option.

Answer:

Details:

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