Cursor - Vertical Positioning Problem

DocumentID: 651762
Revision Date: 29-Feb-96 8:29:09 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer retrieves her document, the horizontal cursor position is .05" while the vertical position is at line 7.67". She is not able to reset her top margin any closer than 7.67" from the top of the page. The customer has been using a mouse to edit the document. Solutions: If the problem specialist retrieves the document into the 8/20/90 release, he can reproduce the problem. However, the latest beta version fixes the problem with the document. The specialist suspects that the document was set originally to 4.2 units and was changed to inches. Some operators have seen this problem, but they have been unable to produce it. To fix the user's problem, the specialist blocked the document and deleted it, cleared the document screen, and restored and saved the new document. Note: Problem specialists are unable to duplicate the problem, so this information is specific to this customer, and the steps above should only be used as a troubleshooting option.

Answer:

Details:

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