WordPerfect Locks With Expanded Memory And Si

DocumentID: 651144
Revision Date: 29-Feb-96 8:29:04 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer's computer keeps locking when trying to execute WordPerfect. He has expanded memory with several TSRs running, one of which is Sidekick. Solutions: The customer is using Sidekick version 1.58a. Through troubleshooting, the customer found: 1. WPINFO locked if all TSRs were resident 2. The customer couldn't use WP/R with SK (Sidekick) resident. 3. After issuing a SET WP=/NC/NK/R, he could successfully enter WP 4. With the SET option to /NK/R and he could still run WP with ALL his TSRs. However, he didn't want to lose his F11 and F12 keys. 5. Using SK/K and WP/R he was able to use WP successfully. One customer successfully used option 5 after receiving the message "Memory Allocation Error - Cannot Load COMMAND, System Halted." Another customer eliminated the error by using the /NC/NK/NH/NE startup options. They were running a memory program named TSRLoad 1.02 by Teleware. Another customer using Sidekick with WP without expanded was having difficulties running the two programs together. They used the /NC/NK startup switch to solve the problem. *This information is given as a troubleshooting option.

Answer:

Details:

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