Print - Paper Not Pulling From Correct Bin

DocumentID: 626223
Revision Date: 29-Feb-96 1:41:34 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: If customers are experiencing problems with their printers not pulling paper from the correct bin, check the following list for probable causes: Probable Cause: 1. The correct printer is not selected. 2. The sheet feeder is not selected. 3. The form definition is not assigned a correct bin number. 4. The forms that access different bins are given the same name. 5. The printer file may be unusable. 6. The cable leading from the printer to the sheet feeder is not secure. 7. The printer may require additional setup. 8. The Paper Size/Type code is placed in the wrong location in the document. Laser Printers -- Probable Cause: 1. The sheet feeder is defined and the location of forms are Continuous or Manual. 2. The Bin option has been selected as the location for forms, but no sheet feeder is defined. Possible Solutions: 1. Check the printer selection to see if is correct. 2. Select a sheet feeder. 3. Check the Printer Helps And Hints screen, then press Shift-F3 to see which bin number should be assigned to the form type being inserted into the document. 4. Check if all forms of the same size in the Paper Size/Type list have unique names. 5. Check SCNs and Folio to see if there have been problems reported or fixed for that printer definition. 6. Check if the cable connecting the sheet feeder is secure. 7. Check if the printer requires any additional setup. If using a sheet feeder, try flipping a dip switch on the printer to let the printer know the sheet feeder is being used (the customer can determine which switch to flip by referring to their printer manual). 8. If using a dual bin sheet feeder, check the sheet feeder definition for the correct setting. Check the forms location for the proper bin number. 9. Check that the Paper Size/Type code is inserted into the document at either the beginning or before the page that is designated for the specific bin. 10. Check that there are no conflicting Paper Size/Type codes. Laser Printers -- Possible Solutions: 1. Check for consistency. If a sheet feeder is defined, use bins for the location of forms. Customers should not define a sheet feeder when the Continuous or Manual option is selected as the location. 2. Check the Help option on the sheet feeder screen to determine the way the bins should work. Generally, Bin 1 is the upper tray, Bin 2 the lower tray, and Bin 3 is the manual tray.

Answer:

Details:

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