"Incompatible Format" Bringing WP Graphics In

DocumentID: 615661
Revision Date: 29-Feb-96 1:37:05 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Symptoms: A customer is trying to retrieve the graphics that ship with WP 6.0 into Microsoft Publisher. The error "Incompatible Format" displays. If the files are exported from WP 6.0 in a WordPerfect Graphics 1.0 format, the files will import into Microsoft Publisher, but they have a black page background. Solutions: This is not a WP problem and can occur with ANY third-party software. First, the shipping graphics will not retrieve into the third-party program because the graphic format has changed with WP 6.0, and the images are in WPG 2.0 format. Most third-party programs, including Microsoft Publisher, do not support this format yet. Second, if the user converts the graphics to the WPG 1.0 format and they don't import correctly into the third-party program, then it is most likely a problem with the third-party software and how it is interpreting the graphic format. A good way of illustrating this is to retrieve the converted graphic back into WP 5.1. If the graphic imports fine, then the error is not a problem with WP 6.0. Since WPCorp develops and writes the WPG graphics format, it is up to third-party developers to interpret the format correctly. If there is a case where the graphic imports incorrectly back into WP 5.1 as well, please log an STR an have the customer send in a copy of the original graphic and the converted graphic which duplicates the problem.

Answer:

Details:

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