Problems When Installing Printers

DocumentID: 650305
Revision Date: 29-Feb-96 8:28:58 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Sometimes when using the Install program to install a printer after a basic installation, a customer is taken directly to the Printer install option, and cannot choose any other option. This characteristically happens by typing Install, seeing the welcome screen come up, then pressing Y for Yes; rather than being taken into the Options menu, the customer is taken directly to the screen that says "Place Printer Master Diskette in drive X". Repeated tries give the same result, and the same thing happened whether running Install from the hard drive or from the floppy. When receiving the "Place Printer Master Diskette in drive X" error users can generally exit the Install program and re-enter to correct the problem. We solved the problem by creating a SET command that included the /NC/NK switches. This took us to the Options menu just fine, and the problem never reoccurred when we used the /NC/NK switches (example: SET WP=/NC/NK) One user found that by setting a path to "Path=A:\" and then running they were able to install the program without receiving the "Place Printer Master Diskette in drive X" error. Renaming/deleting the WP51.INS file can also correct the problem. If renaming/deleting this file returns display of all menus, the operator should write up an STR. Note: The file WP51.INS determines which screen appears when a user types INSTALL (this file is installed to the WP51 directory as part of the install program). Because of this, if the user is at a directory or drive not referenced in the path WP51.INS will not be found and referenced, thus causing the install program to react as normal.

Answer:

Details:

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