Five Printing Troubleshooting Questions

DocumentID: 645315
Revision Date: 29-Feb-96 8:19:04 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: 1. What is the name of the printer the user is physically hooked up to and using? How does this compare to what is selected in WordPerfect? In 5.0 and 5.1, check what it says next to Select Printer, Shift-F7, S. In 4.2, go into Shift-F7, 4 for Printer Control and 3 for Select Printers and check what number printer definition is being used. Compare this to the actual name on the front of the printer. A lot of times the problem is just that simple, the user has the wrong printer driver and the printer does not understand the codes being sent. This is a good thing to check if garbage is printing at the top of the printed page. 2. If it is an unsupported printer, is the correct emulation being used, if there is one? Check the Emulate database. 3. If the user is having a problem printing a special form, like a landscape form or an envelope, has the form been properly created and selected? In 5.1, it is really easy to create and select the form, but there are some other catches. First, be sure the font type is correct. You would not want a landscape form like Standard - Wide or Envelope - Wide to have a Font Type of Port. Second, be sure there is only one form with a particular name and size. If you have two Standard 8.5" x 11" forms, one set to location Contin and one set to Manual, for example, you will have problems every time. If there are two forms named the same with just one thing different, problems could arise. 4. How is the printer attached to the computer? Directly? On a network? Switch box? Logical Connection? Spooler without a network? WordPerfect only supports direct connection or on a supported network with a print queue. If the user has a sharing device of any sort, what happens when printing is done locally? 5. Has this problem always been there, or is it a recent development?

Answer:

Details:

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