Troubleshooting Bitstream Installation Proble

DocumentID: 645509
Revision Date: 29-Feb-96 8:19:07 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Are they using DOS 3.1 or higher? Are they using a laser printer? What are the dates of WP.EXE and .ALL files? Are they using TSR's? Remove them--now does it work? How much disk space is available? Was the .ALL file updated (with a new date and WPRINT.ABK [5.0] & WPRINT.AB)? What type of computer are they using? It must be AT-compatible. Were there any errors reported in Showlog? Did they check the Bitstream Installation Guide for hints? Are they using backup copies or the original program disks? Did they use DISKCOPY to copy the disks if they are using backup disks?

Answer:

Details:

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