HP LaserJet IIP - "Invalid Printer File"

DocumentID: 645063
Revision Date: 29-Feb-96 8:19:02 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer initially installed the printer driver for the HP LaserJet IIP and went into 5.1 to select it, she received the message "Invalid Printer File." We tried deleting a letter in the PRS file and it still gave the same message. We then tried installing a printer in the same .ALL file and still got the same error. We decided to reinstall the printer using the install program. After doing so it solved the problem. Solutions: We still have no real understanding as to why people are getting this problem. It possibly is a problem with the installation of the ALL file in rare instances. The number of people that are having this problem has gone down considerably. Hopefully we will not see anymore problems, but if we do continue to log them in. Note: Reinstalling might not work in all cases.

Answer:

Details:

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