"Insert Disk #4" Received When Installing Pri

DocumentID: 650425
Revision Date: 29-Feb-96 8:28:59 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Printer disks 1, 2, and 3 are considered a span set. If the dates of the disks do not match, Install cannot expand them. In many cases, if Install encounters this problem, it assumes you want to move on to the next set of disks, and will prompt for disk 4. Since there is no disk 4, users encountering this message may be confused. This message and the confusion can be avoided by making sure that the date of disks 1, 2, and 3 are the same. This is also the case with the new shipment of printers 1-4. If the dates of the printer disks are not the same it will prompt to insert printer 5. An easy way to explain a span set is to describe them as a chain. If one link, or disk, is missing the chain cannot function as designed. If a disk is missing from the printer disk span set, the program will not be able to expand or install the desired files. It might be beneficial for the customer to color code their printer disks. If each release of the printer disks is marked with a different color it might be easier to avoid mixing the releases and therefore causing installation problems. Note: Be sure to remember to send the complete span set (currently 4 printer disks) when placing an order.

Answer:

Details:

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