Star NX-2400 - Envelope Jamming In The Printe

DocumentID: 645498
Revision Date: 29-Feb-96 8:19:07 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: A customer using the Star NX-2400 had troubles with envelopes jamming in the printer. The user was successful in printing on regular paper and labels but not envelopes. With each attempt to print on the envelopes, the envelopes would either jam in the printer or the text would print and appear smeared. The printer would also sound a beep. After reading through the printer manual, the user discovered that the print head could be moved towards or away from the platen. They found that the print head on their printer was so close to the platen that there was not enough room for the envelope. The user proceeded to adjust the position of the print head by using a lever on the printer. Page 18 of the Star manual explains that in order to get to the lever, the user must remove the top cover. The adjustment lever is located near the right end of the paper bail. Pulling the adjustment lever upwards narrows the gap; pushing it downward widens the gap. There are five positions for the print head. The second position from the top is the one most commonly used for single sheets of paper. Users may want to try each of the settings in order to find that which works best for them.

Answer:

Details:

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