Tutor - User Returned To DOS Prompt When Ente

DocumentID: 652542
Revision Date: 29-Feb-96 8:29:17 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is trying to run the Tutor. When the customer tries to enter a lesson (the advanced lessons in particular), they are kicked back to a DOS prompt. This also occurs with the 05/31/91 release of WordPerfect. Solutions: The following is a list of troubleshooting ideas for this problem: 1. The customer had been exiting WordPerfect improperly. As a result, there were temporary files that were not being deleted. When the WP temporary files were deleted, the Tutor worked fine. 2. If the user is starting WP from a menu/shell program, the user should check to see if startup options are being used. If so, this can cause Tutor to return to DOS. If the switches are needed, the user may want to place them in a DOS SET command (e.g., SET WP=/NC/NK). 3. Users can try increasing the FILES and BUFFERS statements in the CONFIG.SYS file. 4. This problem can be caused by either an incorrect graphics card or no graphics card or screen type selected in WordPerfect Setup. This happens frequently when users go into the Tutor Program before they go into WordPerfect on a first install and the WP Program has not had a chance to create a settings file. 5. One user corrected this problem by placing HIMEM.SYS as the first statement in the CONFIG.SYS, placing Buffers and Files at the bottom of the CONFIG.SYS file, and rebooting. 6. One user corrected this problem by reinstalling Tutor. 7. One user corrected this problem by making sure the LEARN and WP51 directories were first in the PATH statement in the AUTOEXEC.BAT file and starting WP with /NC/NK/NF. 8. Another customer had a WP{WP}.ENV file in the WP51 directory, making WP think it was using a network version. Deleting this file corrected the problem.

Answer:

Details:

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