FaceLift - Letters Off By One When Printing O

DocumentID: 608644
Revision Date: 29-Feb-96 1:33:26 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer installed FaceLift, marked the fonts, and everything seemed to work fine. However, when the customer tried to print, the letters were off by one (b substituted for a, etc.). Solutions: The customer found that, in FLSETUP, they had selected LPT1 as the port. WordPerfect had the printer port as LPT2. When the customer changed either FLSETUP or WordPerfect so that the port selections were consistent, everything worked fine. To check the port in FaceLift, customers can go to the DOS prompt or BTFont prompt and type FLSETUP. Choose the third choice on the screen and press Enter until it says which port is being used. Make sure the customer is entering with FLWP. When the customer enters WP, it should say "Scanning Fonts" with a little baton turning around in the corner of the screen. Also, the customer may try removing any directory path in the Path for Downloadable Fonts in the Printer Edit screen. The path is not needed for the Facelift fonts. Another customer using Facelift had trouble with the fonts not printing. After changing the Print to Hardware Port option to No the fonts printed correctly. The user also received better printing results if the Facelift fonts were marked with an asterisk.

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.