BDT MF 850 SF - Not Pulling Envelopes Correct

DocumentID: 645861
Revision Date: 29-Feb-96 8:19:09 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer is having difficulty with the BDT MF 850 sheet feeder feeding envelopes to an HP LaserJet Series II printer. The envelope is fed through the sheet feeder but not through the printer. The fix listed in Memo P51_1389D did not solve the problem. Changing the printer setting to Manual Off as suggested in Memo P51_1467C did not solve the problem either. Solutions: There is a an older BDT PROM that does not set the printer up for manual feed when the sheet feeder and printer are turned on. If the Manual feed is not on, and then WordPerfect sends a form size code for COM 10, the printer will look at its tray to see what size has been inserted. It doesn't find a COM 10 tray, so it flashes "EC Load COM 10." If you manually set the printer to Manual Feed On, this causes a problem with the sheet feeder; it will give an error beep. BDT's solution to the problem is to have the customer upgrade the PROM on his sheet feeder. A customer will only need to upgrade his PROM if the sheet feeder does not turn Manual Feed On, on the printer. There is a work around for this customer. He can set the envelope form up as 11" x 8.5" landscape and set the margins accordingly so that the envelope will pull through. This works becuase the HP printer is already set for standard size paper, so when the tray is checked, the paper size is correct, and the paper is pulled through.

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.