Okidata Printers - Troubleshooting Tips

DocumentID: 647087
Revision Date: 29-Feb-96 8:19:19 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Some Okidata printers have an IBM ROM in them. One quick way to figure out if the customer's printer does is to have the customer look at the cover of the printer manual. If it says "IBM Compatible" on the front cover, the printer probably has the IBM ROM but not necessarily. If it says "Standard" on the cover, it probably means they do not have the IBM ROM. Often the printer will have a label by the interface port that says "IBM Graphics Printer" to denote IBM ROM. If you feel the printer may have the IBM ROM, try selecting the IBM PC Graphics driver or the IBM Proprinter. If the document prints correctly, the customer has the IBM ROM. If the customer is still having problems, it is probably a good idea to check the printer menu. The printer menu will show you the selected font, character set, printer mode, emulation, etc.--all important items to set correctly. You can find out how to print the menu and what the settings should be by looking up the printer in Folio or PRHelp. Use common sense if the entire menu is not included in either Folio or PRHelp and include your findings in an STR if you need to write one. To print the self test on the Okidata ML 192/193, 192+/193+, 292/293, 294, 320/321, or 84 printers: Hold down the LINE FEED button while turning on the printer. Press SEL or SELECT to stop the self test. If the customer is having problems with a particular character, it is a good idea to print the printer's self-test. It will usually print the standard ASCII set, and you and the customer can see if the character prints correctly there.

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