"WPWIN61 Caused a GPF at 008D:XXXX"

DocumentID: 669167
Revision Date: 29-Feb-96 8:50:12 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer retrieves a document into WordPerfect 6.1 for Windows and receives, "WPWIN61 caused a General Protection Fault in module WPWIN61.EXE at 0008:XXXX." This only happens on documents that were originally created in WordPerfect 5.1 for DOS or WordPerfect 6.0 forDOS and include a Printer Command. The Printer Command was created in the WordPerfect 5.1 for DOS documents by doing the following: Shift F8 for Format, 4 for Other, 6 for Printer Functions, and 2 for Printer Command. It is not specific to any one Printer Command. To create the file in WordPerfect 6.0 for DOS select Shift F8 for Format, 7 for Other, 9 for Printer Function and 5 for Printer Commands. The customer then opens the WordPerfect 5.1 for DOS or WordPerfect 6.0 for DOS file into WordPerfect 6.1 for Windows without error. The customer opens Reveal Codes by selecting View|Reveal Codes. As the customer moves the cursor around in Reveal Codes, the GPF error occurs. Solutions: The customer downloaded and installed the PerfectOffice patch which contains a POSETUP.EX_ dated 12-09-94 3:01pm. The customer installed the Patch disk and no longer has the problem. The patch disk can be downloaded from the following sites: Internet: FTP://FTP.WORDPERFECT.COM/PUB/WPAOOS/PERFOFF/ CompuServ: GO WPFILES LIBRARY 17 (PerfectOffice) This is given as a troubleshooting option only and may not work in all cases.

Answer:

Details:

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