Graphics Mode And Print Preview Locks Machine

DocumentID: 667503
Revision Date: 29-Feb-96 8:50:01 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Symptoms: Whenever the user changed to graphics mode or used print preview the computer would lock up. Solutions: The customer needs to resolve the hardware conflict before any applications will be able to use a graphics page mode. The user was encountering the same problem in other applications, therefore the problem was not exclusive to WordPerfect. Problems began when the user installed a new modem. Causes: Some VGA cards are able to use multiple IRQs. If the card shares an IRQ with an inactive device, no problems are normally encountered. If the card shares an IRQ with an active device (IE: mouse, modem, network card), the conflict can lock the machine, and possibly damage the cards involved.

Answer:

Details:

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