Document Not Printing Caused By Two Paper Siz

DocumentID: 651804
Revision Date: 29-Feb-96 8:29:10 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The user has an HP LaserJet IIP. When the user printed a legal paper size, in Control Printer the error message "Printer Not Accepting Characters" is displayed. The other forms print correctly. Solutions: The user had two identical Paper Size/Type names (Standard) for 8.5" x 11" and 8.5" x 14". After changing the name for the 8.5" x 14" to Legal, the problem no longer occurred. The error message was appearing because the user had the wrong bin for the paper size code in her document. This caused the printer to go off line. The printer was off line, and the user sent something to print which resulted in the message "Printer Not Accepting Characters."

Answer:

Details:

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