Fax Services Installation, Setup, And Common Questions

DocumentID: 10597
Revision Date: 11-Mar-97 7:46:12 AM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Preparing to Install Fax Services Files Installing the files for Fax Services and setting up Fax Services are parts of the same process. You need to know the meaning of fax terms, the purpose of the fax drivers and associated files WP installs, the COM port your Fax/Modem uses, and the fax driver that works with your Fax/Modem. Read this guide carefully and assemble the documentation for your Fax/Modem and its communication software before you start. These are the sections included in this document: Defining Terms Identifying FaxDirect Files Determining the COM Port Your Fax/Modem Uses Determining the Fax Driver that works with your Fax/Modem Installing WordPerfect Fax Drivers Installing Fax Drivers Only Setting Up FaxDirect and FaxB Differences Between FaxBios and Print Capture Creating and Deleting .QUE and .FAX Files Unloading FAXDIR.EXE Sending a Fax as a BFT Getting Help with Fax Services Defining Terms Binary File Transfer, or BFT, is a process of sending unrasterized (see rasterization below) files using a Fax/Modem. Not all Fax/Modems can convert a file to binary format and transmit it. Both the sending and receiving Fax/Modems must be BFT capable for the process to succeed. CAS is a standard used by Intel Fax/Modems for the interaction of fax drivers and computer software applications. It is similar to FaxBios. Communication Software or Data Communication Software is used to access the data communications features of modems. Data Communication Software is used to transfer all kinds of files between different modems. Most modems come with data communication software. FaxBios is a standard for the interaction of fax drivers and computer software applications. WordPerfect 6.0 for DOS uses FaxBios to communicate with a fax driver, which translates commands to the Fax/Modem. Because of FaxBios, you send, schedule, receive, view, and monitor faxes in Fax Services instead of leaving WordPerfect to use another application. The fax driver for your modem must adhere to the FaxBios standard to work with WordPerfect 6.0 for DOS. A fax driver runs the Fax/Modem. WordPerfect submits fax jobs to the fax driver. The fax driver does the actual sending and receiving of faxes. If a fax driver is loaded, it will send and receive faxes regardless of whether or not WordPerfect is loaded. A Fax/Modem lets you send or receive faxes using your computer modem instead of a fax machine. A modem is a device that modulates electronic signals a computer uses and demodulates sound signals that a telephone line carries. The word modem is short for modulator/demodulator. Rasterization is the process of converting a document to a bitmap graphics image. A bitmap graphic is composed of a series of dots that create an image. As a rule, documents must be rasterized before they can be sent as a fax. A TSR is an application that stays in the active memory of the computer while other applications run. You can usually activate a TSR with a keystroke in another application. TSR is short for Terminate and Stay Resident. Identifying FaxDirect Files *.COM files FAXB.COM The FaxBios driver for FaxDirect. Also called FaxB, it interprets FaxBios commands from WP 6.0 DOS converts them to CAS commands, and sends them to FAXDIR.EXE. Important: Load FAXDIR.EXE before FAXB.COM. INTELFAX.COM The FaxBios driver that works with Intel fax drivers for its Connection CoProcessor Fax/Modems, models 200, 400, and Classic. It interprets FaxBios commands from WP 6.0 DOS, converts them to CAS standards, and sends them to an Intel fax driver. Versions of INTELFAX.COM dated 07/08/93 or later will work with Intel's Class 1 Fax/Modems, like the SatisFAXtion models 100, 300, and 400e. However, INTELFAX.COM lacks the ability to edit phone books, view faxes, and print faxes. Until these features are added to INTELFAX.COM, users may want to use FaxDirect with Intel's Class 1 Fax/Modems. The latest version of INTELFAX.COM is available on CorelÆs Bulletin Board Service (BBS). The phone number for the BBS is (801) 221-5197. Important: Load your Intel fax TSR (CASMGR.EXE or CASMODEM.EXE) before INTELFAX.COM. *.EXE files CLEARLOG.EXE FaxDirect creates .QUE files as faxes are sent and received. CLEARLOG.EXE deletes the .QUE files for faxes that have been sent, and it also clears the Send log. FaxDir must be loaded before running ClearLog. Important: Load FAXDIR.EXE before you run CLEARLOG.EXE. FAXDIR.EXE The main fax driver. You must load FAXDIR.EXE to send or receive faxes. It works with most Class 1, Class 2, and Sierra SendFax Fax/Modems. FAXSEND.EXE A test utility that sends ASCII text files from the DOS command line. Important: The syntax is FAXSEND, followed by the filename and phone number. (For example, to send C:\AUTOEXEC.BAT to 123-4567, the command is FAXSEND C:\autoexec.bat 123-4567.) PORTUTIL.EXE A utility that lets you view COM port settings. REINDEX.EXE The utility that regenerates indices in the event that the SUPER.QUE file or another *.QUE file is damaged. Run REINDEX.EXE to regenerate indices. Important: Unload FAXDIR.EXE before you run REINDEX.EXE. The syntax is REINDEX followed by the full path where SUPER.QUE is stored. (For example, if SUPER.QUE is in C:\WP60\ QUEUES, the command is REINDEX C:\wp60\ queues.) SETUP.EXE The setup program for FAXDirect. Important: Unload FAXDIR.EXE before you run SETUP.EXE. *.FXH files CLASS1.FXH The fax driver for Class 1 Fax/Modems. CLASS2.FXH The fax driver for Class 2 Fax/Modems. SENDFAX.FXH The fax driver for Sierra SendFax Fax/Modems. Miscellaneous Files EXPFONT0.FNT The font file for faxes sent via FAXSEND. FaxDirect uses this file to rasterize documents you send as faxes. FAXDIR.CFG The configuration file for FaxDirect. When you choose options to set up FaxDirect, your choices are recorded in FAXMAN.CFG. FAXMAN.OVL A part of the FaxDirect application. SUPER.QUE An index file that logs faxes you send and receive. FaxDirect obtains information from this file for the sent and received logs in Fax Services. Determining the COM Port Your Fax/Modem Uses If your Fax/Modem package included communication software such as MTEZ, ProComm, BitCom, or Qmodem, run the communication software to determine the COM port setting for your Fax/Modem. If you do not already use communication software, run PORTUTIL.EXE to check your system and display the numbers of COM ports. Most external modems use COM1 or COM2. Most internal modems use COM2, COM3, or COM4. The default setting is the first available COM port detected, starting at COM4 and working down to COM1. To modify the COM port setting for your Fax/Modem: 1 Change directories to the directory that contains FAXDIR.EXE. 2 Enter SETUP. 3 Press 2. 4 Press the space bar until the COM port number you want appears in the COM Port entry field. 5 Press F10 until you return to DOS. 6 Enter FAXDIR. If a modem is not connected to the COM port you selected, the following error message appears: Error (11): Fax Modem Not Responding, Check Hardware. Repeat the steps above until this error message no longer appears. Determining the Fax Driver That Works With Your Fax/Modem WordPerfect does not directly communicate with the Fax/Modem, so the type of Fax/Modem you have is not an issue. WordPerfect uses FaxBios to communicate with a fax driver, which translates commands to the Fax/Modem and is usually a TSR (see TSR above) utility. If the fax driver you are using does not comply with FaxBios standards, use one of the fax drivers that WordPerfect supplies. The class of modem you have determines the fax driver you use with WordPerfect. You can determine whether your Fax/Modem is Class 1 or Class 2 from the package or documentation for your Fax/Modem. If you do not have the package or documentation, try running FAXDIR.EXE with the default of CLASS1.FXH selected first. To modify the driver setting for your Fax/Modem: 1 Change directories to the directory that contains FAXDIR.EXE. 2 Enter SETUP. 3 Press 2. 4 Press Enter until the HARDWARE DRIVER entry field is highlighted. 5 Press the space bar until the driver you want appears in the HARDWARE DRIVER entry field. 6 Press F10 until you return to DOS. 7 Enter FAXDIR. If your Fax/Modem is not the selected class, the following error message appears: Error (12): Modem Does Not Have Fax Capabilities or Wrong Fax Modem Type. Repeat the steps above until the error no longer appears. If FaxDirect still does not load after you try CLASS1.FXH, CLASS2.FXH, and SENDFAX.FXH, you probably have a Fax/Modem that is incompatible with FaxDirect. Call Customer Support at (800) 228-9027 to request support of your Fax/Modem as an enhancement to Fax Services. Installing WordPerfect Fax Drivers To install fax drivers, you can use either Custom Installation or Standard Installation. For simplicity, we recommend that you install the fax drivers when you first install WordPerfect. To install fax drivers using Standard Installation: 1 Start the WordPerfect 6.0 for DOS Installation program and choose Standard Installation. 2 Proceed through the installation until you are asked, ôDo you want to install any Fax Files?ö 3 Choose Yes. 4 From the Fax Device Options dialog box, choose from the options in the table on the next page based on the type of Fax/Modem you use. Installing Fax Drivers Only If you did not install fax drivers when you first installed WordPerfect 6.0 for DOS, you can do so now. To install fax drivers: 1 Start the WordPerfect 6.0 for DOS Installation program. 2 Choose Device Files (Sound, Graphics, Fax, Printer) from the Installation Type dialog box. 3 Specify the directory from which you are installing, then press Enter. 4 Confirm the location of your WordPerfect program files, then press Enter. 5 Choose Fax Files. 6 Choose from the options listed in the Fax Device Options dialog box based on the type of Fax/Modem you use. (See the table below.) Option Reason FaxBios Compatible Choose this option if you already use a FaxBios driver for your Fax/Modem. If this is the case, you do not need to use a fax driver supplied by WP; your fax program activates Fax Services. Intel SatisFAXtion Choose this option if you use an Intel SatisFAXtion modem. INTELFAX.COM is copied to the directory specified for program files (the default is WP60). CASMGR.EXE (IntelÆs fax TSR) must be loaded before you load INTELFAX.COM. After you have done this, start WordPerfect and Fax Services will be activated. Class I or Class II Fax/Modem Choose this option if you do not have a FaxBios-compatible driver with your Fax/Modem. This option lets you customize the FaxDirect program using the WordPerfect CAS Setup Utility (see Setting up FaxDirect and FaxB below). Important: If you are using a FaxBios-compatible driver other than FaxDirect or FaxB, you should install it prior to starting WordPerfect so that the Fax Services option is available. In addition, if you are using FaxDirect and FaxB, you should unload any other fax TSRs (see TSR above) before you start FaxDirect. Setting Up FaxDirect and FaxB If you choose the Class I or Class II Fax/Modem option, the WordPerfect CAS Setup Utility will let you customize FaxDirect based on your needs. To specify your preferences: 1 Specify the directory where you want fax files installed, then press Enter. 2 Choose User Information. 3 Type your name (or company name) in the Your Name entry field, then press Enter. The name you enter here will appear on the header of the faxes you send. 4 Type the number of your own fax device in the Fax Number entry field, then press Enter. The number you enter here will appear on the header of the faxes you send. 5 Choose HARDWARE DRIVER SETUP. Differences Between FaxBios and Print Capture Print capture is the method used by most software applications that offer fax capabilities. A TSR (see TSR above) monitors one of the LPT ports of the computer, usually LPT2 or LPT3. When a user sends a document from the application to print at the monitored port, the TSR opens a dialog box. The user can specify information about the person to receive the fax. The TSR converts printer commands to a fax file and diverts the job to a fax driver. Print capture TSRs are usually restricted to certain printers. Some print capture TSRs only work if a Hewlett Packard II or III is the selected printer in the application. Print capture TSRs do not let users check the status of a fax transmission or view Send or Receive Logs in the application. The WordPerfect 6.0 for DOS Fax Services feature lets you include a variety of fonts in a document to be sent as a fax, regardless of the selected printer. You can also check the status of a fax, and view send and receive logs in WordPerfect. Creating and Deleting .QUE and .FAX Files Each time you use Fax Services to send a fax, a file with the filename extension of .QUE is created. The file is placed in the Queue directory specified in Miscellaneous Setup in SETUP.EXE. These files contain logs of faxes you send and receive as well as the received faxes. FaxDirect will create a temporary .FAX file for each fax you send. After a fax has been sent, FaxDirect deletes the temporary .FAX file. If a fax cannot be sent, FaxDirect does not delete the .FAX file. The .FAX files are saved in the directory specified in WP 6.0 DOS SETUP|LOCATION OF FILES|DOCUMENTS. Important: Delete files with a .QUE or .FAX extension only if you do not need the information they contain. Run the REINDEX utility after deleting any .QUE files. Unloading FAXDIR.EXE You need to unload FAXDIR.EXE when you are changing options in SETUP or deleting files. To unload FaxDirect from memory, 1 Type FAXDIR /R at the directory prompt where FaxDirect is loaded. Sending a Fax as a BFT FaxDirect does not support BFT at present. Intelfax does support BFT if you are sending a fax to another Intel Connection CoProcessor, model 200, 400, or Classic. Getting Help with Fax Services Additional help is available in the documentation for your Fax/Modem and its accompanying software. To obtain help with Fax Services in WP 6.0 DOS, see the following, Appendix S: WordPerfect Fax Driver Installation in the WordPerfect 6.0 for DOS reference manual (NOTE: No Appendix S was included in 05/93 release of this manual. Manual reprints after 05/93 include this appendix. See FaxBack document #1106 for a copy of Appendix S. Fax Services in the WordPerfect 6.0 for DOS reference manual Fax in the WordPerfect 6.0 for DOS Online Help

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