HP LaserJet IID-Times Roman & Helvetica Fonts

DocumentID: 645620
Revision Date: 29-Feb-96 8:19:08 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer created a document using the HP LaserJet IID printer and the ProCollection font cartridge. The base font in the document changes on page 10 when the program reaches character 1,2 (~) on that page. When character 1,2 (~) is printed the font switches from Helvetica to Courier. The user claims that if the Times Roman/Helv Report 1 cartridge is installed in the other cartridge slot but not selected, then the fonts do not switch. Solutions: The problem is caused by the character set that the print driver is accessing. For character 1,2 the print driver changes to the ECMA character set and then back to the ASCII character set. The ECMA character set does not exist on the ProCollection cartridge or on the printer. The printer is automatically switching to a best fit font. The code to change back to the ASCII character set is not enough to return to the correct font. Character 1,2 is a diacritical character which is used in combination with ASCII characters to create international characters. This character should not be used by itself. The customer can only duplicate this problem with one document. If the customer changed the character from 1,2 to the normal ~ (ASCII Tilde), this will correct the problem.

Answer:

Details:

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