Fax Troubleshooting for OS2 in WP 5.1+ DOS

DocumentID: 10433
Revision Date: 07-Mar-97 11:04:28 AM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Fax troubleshooting for OS/2 environments First, reboot the computer and select the DOS partition at startup. This removes OS/2 from memory and makes DOS the active operating system. If the problem still occurs in DOS, the OS/2 environment is not the cause of the problem. Troubleshoot this using regular DOS troubleshooting steps. If the problem does not occur in DOS, restart the computer and select the OS/2 partition, then try the following: Check for low memory when running under the DOS Window. For best performance, enable at least 1M of expanded (EMS) memory. The OS/2 Reference manual suggests the following changes to the DOS settings in the section called "Resolving COM Port Problems": COM_HOLD should be set to ON HW_ROM_TO_RAM should be set to ON HW_TIMER should be set to ON IDLE_SECONDS should be set to 60 IDLE_SENSITIVITY should be set to 100 COM_SELECT should be set to COMx, where x is the fax/modem COM Port number (example: COM_SELECT COM1 for a fax/modem on COM 1) If the user is having difficulty faxing from WordPerfect 6.0 for DOS running under OS/2 WARP (A blank page would send then disconnect), the problem is most likely an IRQ conflict. The user can test this by using the command RMVIEW /IRQ. This will give a listing of the IRQ's and interrupts. Check to make sure all the hardware and ports are using different IRQ's.

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