HP LaserJet 2000 - Black Bar Prints On Paper

DocumentID: 637112
Revision Date: 29-Feb-96 3:04:30 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer is printing from WP 5.1 over a 3Com 3+ Open network to an HP LaserJet 2000 printer. He receives a sheet of paper with a solid black bar along the bottom of the page before each print job. The problem also occurs if his system is attached to the printer locally. This only occurs with WP 5.1, and happens whether running a stand alone or network copy of WordPerfect. If he prints to an HP LaserJet III printer, he doesn't get the black bar. Solutions: The HP 2000 printer has a job separation feature that can be toggled on or off on the control panel on the printer. To differentiate between print jobs, the job separation can be enabled. The inserted sheet is blank except for a heavy black bar that is printed along one edge. The job separation command is sent at the beginning of each job, and the WordPerfect printer drivers have this command written in them to facilitate the separator pages. The customer disabled the job separation feature and no longer has the problem.

Answer:

Details:

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