System Integrity Errors Running WP, Windows 3

DocumentID: 626258
Revision Date: 29-Feb-96 1:41:34 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is experiencing system integrity errors when running QEMM 5.12, Windows 3.0, and WordPerfect 5.1 (05/31/91). When the customer boots up and enters Windows and then tries to execute WP as the only task or window running, a system integrity error is received. The customer can then enter WP again without the error. Solutions: When the user added EGA.SYS to the CONFIG.SYS file, as mentioned on page 599 of the Windows Users Guide, the problem was corrected. The manual states that this is only for Real or Standard mode, but in some cases it does help in Enhanced mode. The user also removed any selections of monitor ports under the advanced settings of the .PIF file. After doing these two items, the user has not had any problems. In troubleshooting this type of problem, the first step would be to make sure there are no monitor ports selected in the PIF file. Then, the EGA.SYS line should be tried. These steps worked for this user, but they may not work on other systems. If customers cannot find the EGA.SYS file, it may not have been installed during Windows installation. To install this file (in this example, the customer is using 3.5" disks): 1. At the DOS prompt, insert the DOS disk 2 into the A:\ drive 2. Type COPY EXPAND.EXE C:\WINDOWS (this will copy EXPAND.EXE to the hard drive) 3. Insert DOS disk 5 into the A:\ drive 4. From the C:\WINDOWS prompt, type EXPAND A:\EGA.SY$ EGA.SYS

Answer:

Details:

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