IBM 4019 LaserPrinter A4 Paper Jamming

DocumentID: 645131
Revision Date: 29-Feb-96 8:19:03 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is printing to an IBM 4019 LaserPrinter on 8.27" x 11.69" (A4) paper. He prints a multiple page document from bin 2 with a sheet feeder selected. It pulls the first page from bin 2, and then it jams. Solutions: Paper jamming will never be a WordPerfect problem on an IBM 4019 printer. If the tray on the printer is set for letter size paper and the customer tells the printer the paper is A4 or Legal (these are longer sheets), the printer will still rotate at 11". The only way to correct the problem is to set the tray up for Legal paper. Making this setting on the customer's printer corrected the problem. To change a tray to legal size paper, follow these steps: 1. Press the Start/Stop button (the ready light will go off) 2. Press the Paper button until the desired feed slot is lit (e.g., Tray 2) 3. While holding down the Start/Stop button, press Paper until the number 2 appears in the Status display. Then release. 4. Press the Paper button until the default tray is lit (probably Tray 1) 5. While holding down the Start/Stop button, hold down the Orientation button (the Landscape light will flash) The printer's default memory is set.

Answer:

Details:

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