HP LaserJet Series II - "Error 13, Paper Jam"

DocumentID: 645719
Revision Date: 29-Feb-96 8:19:08 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer has an HP LaserJet Series II and a separate envelope cassette. When the customer prints an envelope, he first removes the letter cassette, inserts the envelope tray, and then sends the print job. When he sends the print job an "Error 13, Paper Jam" appears on the Printer Control panel. The customer tries different paper size and types, but continually gets the "Error 13, Paper Jam" in Printer Control. Solutions: "Error 13" is a Hewlett-Packard paper jam error. WordPerfect cannot cause this error message. Have the customer contact Hewlett-Packard. One customer who contacted Hewlett-Packard relayed the following information: HP said it was a known problem and customers can flatten the leading edge of the envelope with a pen or pencil and then feed the envelope through the printer to resolve the paper jam error. After doing this, the customers problem was resolved. One user received a paper jam message on the HP Series II because there were too many envelopes in the tray. The envelope tray for the HP Series II printer can hold about 15 envelopes. The envelopes should fit under the rear limit tabs on the envelope tray.

Answer:

Details:

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