"Are Other Copies..." - Check For Disk Cachin

DocumentID: 615190
Revision Date: 29-Feb-96 1:36:41 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When a customer running Novell NetWare Lite v.1.1 started WordPerfect, the message "Are other copies of WP currently running?" displayed, even though the customer exited WP properly. In fact, the customer could see the backup file disappear after saving the document and exiting WP. When the customer started WP again, however, the file the customer saved was not there and the backup file (*.BK1) was. Solutions: This problem occurred because the customer was using a disk caching program (SMARTDrive). After saving the file in WP, the customer exited WP and then turned off the machine. When the customer turned the computer back on and then entered WP, the message displayed because the customer turned off the machine before the disk cache had time to write the cached information to disk. Remming out SMARTDrive or waiting 10-15 seconds before turning off the computer corrected the problem.

Answer:

Details:

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