Training Questions/Answers with NetWare

DocumentID: 634041
Revision Date: 29-Feb-96 3:03:30 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

QUESTION: Why does WordPerfect leave temporary files on the system? ANSWER: Normally WordPerfect closes out all appropriate temporary files. If, however, a user exits improperly, while a file is open, or more specifically, shuts off the machine or reboots without exiting, temporary files may remain open and on the system. If the user is also running under NetWare the O/S has a feature referred to as the Watchdog. One of the functions of the Watchdog is to monitor connections to the file server. This check happens every 5 minutes. If it discovers that a connections has been dropped, it closes all files opened by that connection. Clearing a person's connections also closes all files that the connection has open. Now in relationship to the observation that sometimes users who have exited WordPerfect improperly cannot return to WordPerfect after rebooting it is because a file(s) is flagged as open. The file(s) remain open because NetWare has not yet determined that the connections has been broken. Hence the connection's files are left open until 1) the user's broken connection is detected by the Watchdog, 2) a CLEAR CONNECTION is issued from FCONSOLE, 3) the fileserver is downed (which closes all open files) or 4) the user logs in from the same workstation. When a person exits NetWare by logging out all open files associated with that connection are closed. However doing a warm boot (but not loging out) and logging into the server does not necessarily close all open files. Breaking the connection is not the same as logging out. Hence files which were left open will temporarily remain open until 1) the Watchdog determined the connections in inactive or 2) the same user logs in again from the same workstation. If a new user logs in form the same workstation, NetWare automatically closes the files that are left open. If however the same user logs in from a different workstation before logging out from the previous connection NetWare will not close files until it determines that the connections has been lost. Therefore, a person may in fact log in and encounter open files that prohibit them from running WordPerfect (or any application which uses temp files). To remove the open file(s) and enable the end user to reenter WordPerfect log in from the same workstation, have the supervisor clear the unused connections, wait 5 minutes or down the server. All these will clear files left open from leaving NetWare improperly. QUESTION: What does the TIME OUT parameter mean in a capture command? ANSWER: The time out parameter is the amount of time that NetWare will wait before sending an endcap. It is much like a phone line, if one end disconnects (goes off-hook) and there is no activity, the other phone will eventually time out and hang up. When there are no data packets received after a certain time period NetWare issues a hangup. If you are printing graphics a time out of 15 seconds will generally be sufficient. A timeout of less than that may not allow the workstation enough time to interpret and send packets before NetWare sends an endcap. If a packet is received before the end of the timeout period, the counter is reset to the full time period allowed. QUESTION: Can you use the WordPerfect forms with NetWare forms? ANSWER: WordPerfect forms refer to the capabilities of the printer and embeds a WordPerfect code in the text to call the form type. NetWare does not "recognize" the WordPerfect definition. Forms as defined in PRINTDEF refer to NetWare parameters. These codes require the user to mount different forms in the printer and then respond at the console that the forms have been loaded. (In 386 mounting a form can be done at a workstation using a PSC MOunt Form=# command.) Currently the forms option is not functional. It was added as feature with the intent of supporting it in future releases of the OS. QUESTION: What is the SPOOLER and how does it work? How is it different from a QUEUE? ANSWER: The spooler is a utility that redirect print jobs on a network to a queue. For example, if an application tries to send a job to device (printer #), the spooler intercepts the request and reroutes it to a queue. Referencing a printer by number as some applications do for 286 and 386 is a logical device only. Note: The installation of NetWare 286 will automatically define queues, maps queues to logical devices, and creates spool mappings to a default queue (PRINTQ_0). When installing NetWare 386 spooling is must be installed in the AUTOEXEC.CFG file. There are not default spool mappings. A spooler submits jobs to a queue and queue submits jobs to a device. QUESTION: What is a queue? ANSWER: A queue is a bindery object, which has a directory associated with it. In this directory are the print jobs that are submitted to be printed. The error "Network spool is full" might occur if the queue on SYS: is full, the spooler is not mapped correctly to a queue, the person has no rights to insert jobs to a queue, the queue is deleted after the server has been brought up.

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