3Com 3+ Extra Form Feed - Check Spooler For P

DocumentID: 605899
Revision Date: 29-Feb-96 1:31:34 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: After a user on a 3Com 3+ network updated to the 06/29/90 release of WP, the Number of Copies feature did not work correctly. Only one copy usually prints. Also when multiple copies print, the last page of one copy will overlap with the first page of the next copy. The form feed is gone. The user tried to correct the problem by Suppress Forms On Last Page to No, but one blank page still prints at the end of a print job. Solutions: The customer was using the 01/19/90 release of 5.1. The printer driver for the HP LaserJet Series II was not sending the proper reset commands at the end of the print job, so the user modified the 3Com spooler to do it. When the user updated to the 06/29/90 release of 5.1, the HP II driver reset the printer correctly. This redundant reset was causing the printer to perform erratically. Once the user disabled the reset command in the 3Com spooler and allowed the HP II driver to reset the printer everything printed correctly. If a user is experiencing erratic results when printing through a 3Com 3+ network, they may need to see if the 3Com spooler is doing anything unusual in the way of sending additional printer commands.

Answer:

Details:

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