Hotlist Archived Items -- July 15, 1991

DocumentID: 653549
Revision Date: 29-Feb-96 8:29:24 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: ITEMS FIXED OR REMOVED Fonts Size and Appearance Many customers call WordPerfect because the font size or appearance does not change when it is selected. Some customers think that when they choose Large, Very Large, Italics, SmallCaps, etc., that WP will enlarge or modify the fonts that already exist. They don't realize that WP will only select a font that WP and the printer have available. For example, if a customer with an HP LaserJet Series II and no additional fonts selects Large, the font that prints will be Courier 10 cpi (i.e., the font does not get larger). WP is only able to print fonts that are in the Base Font list. Put a tally next to this item if you receive a call from a customer who doesn't understand that they can only print the fonts available from the printer and from WP. This item was fixed in the 05/31/91 interim release of WP. Done Dev. #16114 Labels Paper Size/Type: needs to be reselected Many customers call because their computer will stop and beep in the middle of a print job and request a "GO" in Printer Control. This is often caused by their Labels Paper Size/Type using the format settings from the [All Others] Paper Size/Type. When creating a Label Paper Size/Type definition, default margins for that label can be stored with the definition by answering "yes" to the labels option. If the margins for the Labels Paper Size/Type definition are later changed, any corresponding Labels Paper Size/Type codes within a document must be reselected. Although Reveal Codes shows a selected Labels Paper Size/Type that is identical to the Labels Paper Size/Type defined, the default margins for the original label definition are stored in the document. When the Labels Paper Size/Type margins are changed, default margins no longer match, and thus the document uses the defaults for the [ALL OTHERS] form rather than the altered labels form. Put a tally next to this item if you have to reselect the Labels Paper Size/Type after changing the labels definition. This item was fixed in the 05/31/91 interim release. Done Arc. Dev. #14632 License Number: confused by install prompt Many customers are confused when WordPerfect asks them to input their license number upon installation. On the registration card, the license number is referred to as a "registration number" and not a "license number." Other customers do not understand that the license number remains the same from one version to the next. Still other customers call asking where to find the license number or who to call to get one. Put a tally next to this item if you receive a call from a customer who does not know where to find the license number when asked to enter it from the install program. This item was fixed in the 05/31/91 interim release. Done Arc. Dev. #15702 Macros: entering text commands Many customers are confused about the process of entering text commands (e.g., {Exit}, {Enter}, etc.) into a macro while in the macro edit screen. They do not understand that they must press Ctrl-V and then the key to have the command added to the macro. One suggestion to eliminate this call is to have a message such as "Press Ctrl-V plus KEY for text commands." Put a tally next to this item if you receive a call from a customer who does not know how to enter text commands into their macro while in the macro edit screen. This item was fixed in the 05/31/91 interim release. Done Arc. Dev. #15784 Screen Colors: block, bold, and underline not visible Many customers with CGA or EGA graphic cards and monochrome monitors call because they cannot see blocked, bolded, or underlined text. The call is often generated when the customer turns on Reveal Codes or goes into List Files. To correct for this, operators must change the screen colors or use the startup option /MONO. Put a tally next to this item if you receive a call from a customer who cannot see blocked, bolded, or underlined text because of the difference between the graphics card and the monitor. This was fixed in the 05/31/91 interim release. Done Dev. #16080, Arc. Dev. #16500 Windows 3.0: setting up WP in this environment Many customers call WordPerfect wanting help getting WP 5.1 to work under the Windows 3.0 environment. In some cases customers receive error messages from Windows and don't understand them. In other cases customers have not properly setup their .PIF and .INI Windows files. Put a tally next to this item if you receive a call from a customer who needs help getting WordPerfect 5.1 to work properly under the Windows 3.0 environment. This item was fixed in the 05/31/91 interim release. Done

Answer:

Details:

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