"Divide Overflow" Importing Files From PaintS

DocumentID: 604399
Revision Date: 29-Feb-96 1:30:34 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: WordPerfect returns a "Divide Overflow" error when retrieving a .TIFF file from PaintShow Plus 2.0 by Logitech. Solutions: The file the customer sent in did not have all of the needed information for reading the .TIFF file. It is unclear whether this was due to a problem with Paintshow or some sort of damage. WPCorp does not have version 2.0 to test with. Customers with newer versions of Paintshow Plus do not have this problem. As a troubleshooting step, customers may want to try changing the compression method to Packed Bits in Paintshow Plus. This is a compression method that WP understands. If this does not correct the problem, please log an STR and have the customer send in a copy of the file. Please include a reference to this memo in the STR. Logitech Technical Support was not aware of any problems with version 2.0 of their software.

Answer:

Details:

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