Words Printing In Margins

DocumentID: 634242
Revision Date: 29-Feb-96 3:03:36 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is printing with an Epson LQ-1500. A word out of the middle of a line in his document prints in the right margin, like it is outdented. He doesn't think it is a hardware problem because it only happens in WordPerfect 5.1. WP 5.0 and other programs are fine. Solutions: WPCorp has seen a number of these problems, and in all cases it is hardware. Use the following steps when troubleshooting the problem of words being moved into the margins (outdenting): 1. Find a sample file that duplicates the problem. 2. Print the file to disk. 3. Copy that print to disk to the printer while the printer is in hex dump mode. 4. Have the customer retrieve the file into a program editor, and compare the hex codes to the hex dump from the printer. 5. If the hex codes prior to the word that is incorrect are different on the hex dump than on the print to disk, then we know that WordPerfect is sending the correct codes, and that the printer is not interpreting them properly, or the cable, or port is not sending it properly. 6. If it is necessary to write up an STR on this problem, you must have both a print to disk and a hex dump sent in from the customer.

Answer:

Details:

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