Machine Locks Upon Executing WordPerfect

DocumentID: 651290
Revision Date: 29-Feb-96 8:29:06 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer cannot enter WordPerfect on his Dimension Northstar computers. The screen displays the following: "READ FILE WP.EXE" and "CLOSE FILE WP.EXE." Solutions: Once the /NH option was used the machines ran fine. As a general rule when dealing with machines that are not necessarily considered standard i.e., XEROX, TANDY, HEWLETT PACKARD, DEC RAINBOW, or any machine that you or your resource person has not heard of, always try the /NH option. These machines typically use a customized bios and in many cases their own version of DOS. We cannot know how these combinations are going to change the way WP runs on the machine. If the machine locks upon executing WP, always try /NH as one of the troubleshooting steps.

Answer:

Details:

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