Epson Printers - Not Printing Underline Chara

DocumentID: 608606
Revision Date: 29-Feb-96 1:33:24 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer prints Underline with an Epson LQ-850, Epson LQ-1050, or an Epson LQ-2550 series printer, the printer will not print an underline character from WordPerfect but will at DOS. Solutions: These printers use different print head pins to do Underline depending on the fonts they access (i.e., Roman or San Serif). Underline does not print in WordPerfect but prints at DOS because the printers normally default to San Serif, so that is what they print in at DOS. In WP the printers change to a Roman font because that is the closest font to Courier. Roman uses a different pin than San Serif, so the Underline fails. Possibly, one of the pins in the print head is either broken off or jammed and is not firing the way that it should. If the user selects San Serif and Underline prints in WP as well as at DOS but the underscore character doesn't print with the Roman font, refer the customer should to the hardware dealer.

Answer:

Details:

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