Garbage Printing fixed with X-Retrieve

DocumentID: 667275
Revision Date: 29-Feb-96 8:50:00 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Solutions: If customers call because their documents are printing garbage or strange characters (control codes) the probable cause is one of the following: Probable Causes: 1. The printer is not set at the default settings, and/or the wrong printer driver (.PRS file) has been selected. 2. The sheet feeder has been incorrectly selected. 3. The emulation mode in the printer does not match the printer selected. 4. The spoolers, switching devices, or networks are conflicting with WordPerfect print jobs. 5. The cable is damaged or has a poor connection. 6. The TSRs are conflicting with WP during a print job. 7. The document is unusable or contains embedded printer control codes. 8. The font selected does not match the font available in the printer. Troubleshooting Suggestions: 1. Check the printer selection. 2. Check the dip switches and the printer menu selections. They should be set at the factory default for the particular printer. 3. If the problem is document specific, type an "X" at a clear screen and retrieve the document into current document, then delete the "X". 4. Rename the .PRS file. 5. If the printer being used requires a sheet feeder selection, check to make sure that the correct one is selected. If none is required, check to see that None is selected. 6. Check the printer's emulation mode to see if it reflects the printer selected. 7. Try to eliminate networks or switching devices by connecting the printer directly to the computer. 8. Check the cable connection or try a different cable. 9. Try booting "vanilla" to eliminate the possibility of interference from TSRs. 10. Try printing the word test from a blank screen to see if the problem is document specific. 11. Try exiting WP and turning the printer off for 10 seconds. 12. Check that the font selected in WP matches the font that the printer has available.

Answer:

Details:

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