Shift And Caps Lock Keys Acting As If Stuck

DocumentID: 650301
Revision Date: 29-Feb-96 8:28:58 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customers computer is acting as if the shift and caps lock are being used. It affects letters numbers and the numbers pad. Mashing down all function keys at one time seems to unlock the problem. This is a intermittent problem. Solutions: This problem is caused by a conflict between WordPerfect reading the keyboard, and the BIOS of the computer, or a TSR program. The steps to resolve the problem are as follows: 1. Find out if the user has any TSR programs running, if so take them out of memory and see if that fixes the problem. 2. Start WordPerfect with /NC/NK. If this fixes the problem, then we're in business. 3. If steps 1 and 2 fail, then the user will need to find out his BIOS date, and call his computer company with that information. The computer company should then be able to tell him how to update to a BIOS that supports WordPerfects calls.

Answer:

Details:

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