Installation Troubleshooting Guide

DocumentID: 10554
Revision Date: 10-Mar-97 10:17:44 AM

The information in this document applies to:
WordPerfect® 6.0 for DOS

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Installation Troubleshooting Guide This guide will help you with WordPerfect 6.0 for DOS installation questions. These checklists contain questions similar to those you will be asked if you call Customer Support, as well as supplemental information the Support Technicians may also give you. What's in this document? Installation Checklist Network Installations Tips Troubleshooting Hints Additional Help Installation Checklist The following checklist is helpful in pinpointing WordPerfect 6.0 installation problems. Does your computer meet the minimum system requirements? 286 or above DOS-based PC 480K free conventional memory DOS version 3.0 or later 7M free disk space on the drive where the WordPerfect 6.0 files will be located Note: These are the minimum requirements only. See Tips below for the recommended system configuration. Are you using the WordPerfect installation program or simply copying the disks to your drive? WordPerfect 6.0 files are compressed and cannot be used if they are copied to your hard drive. Are you choosing a Standard, Custom, or Network Installation? Options vary according to the installation type you've selected. Network Installations This checklist will help you with problems in installing WordPerfect 6.0 to a network. Is your network type listed? Do you have sufficient rights to the program directory? Are the program files flagged correctly? Are the .SET files on the network? Where? What rights do you have to the .SET file directory? Ensure that you are logged in to the network. Check to see what rights you have in the appropriate directories. If your rights are restricted, you may not be able to install to the network. Try logging in as another user or the network supervisor. This will help determine if your rights or access are an issue. Are you installing the program to the server from the server or a workstation? Some networks require that programs be installed from a workstation to be properly configured during the installation. Try installing from a different workstation. Tips While WordPerfect 6.0 will run with the minimum system configuration, the following is the recommended system configuration: 386 or above DOS-based PC 520K free conventional memory DOS 6.0 or memory management software 16M free disk space on the drive where the WordPerfect 6.0 files will be located VGA graphics adaptor and monitor The same installation process is used if you are upgrading or installing for the first time. To increase the performance of your system, we suggest 2M free extended or expanded memory to load the overlay files and menus into memory using the /R startup switch. Troubleshooting Hints Every effort has been made to make your installation of WordPerfect easy and error free. However, if you find you are having difficulties installing WordPerfect, the following suggestions may help locate the source of the problem: Note: Some of the steps listed below assume a basic understanding of DOS commands, DOS utilities, and DOS structure. If you find some of the steps confusing, contact a WordPerfect Customer Support Technician for assistance. Write down any error messages you receive and at what point during the installation you receive them. Try running the installation again to see if the same problem occurs. If you have enough extra free disk space available, create a directory on the hard drive and copy the files from each installation disk to the directory. Try to install from that directory. Try booting with a simple configuration. This will help eliminate possible conflicts between the installation of WordPerfect and other programs loaded into memory. The safest way to accomplish this is by creating a system disk that contains a simple CONFIG.SYS file. The CONFIG.SYS file should, in most cases, contain only a FILES=30 line and a BUFFERS=30 line. Users of special hardware and/or disk compression programs should refer to their respective reference manuals for special instructions in creating a boot disk. If you suspect a disk is bad, try running the installation from the disks on another computer or try installing with a different set of disks. If you purchased the program from a software dealer, they may be able to help you determine if a disk is bad and help you get a set of replacement disks. Additional Help To call for help: Corel WordPerfect Installation Support: 1-801-765-4023 Corel WordPerfect Network Support: 1-801-765-4023 In the manual: Installing WordPerfect in the WordPerfect 6.0 for DOS reference manual Getting Help, Customer Support in the WordPerfect 6.0 for DOS reference manual Appendix L: Networking WordPerfect in the WordPerfect 6.0 for DOS reference manual Memory in the WordPerfect 6.0 for DOS reference manual Appendix O: Startup Options in the WordPerfect 6.0 for DOS reference manual

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