Can't Restart Computer After Installation - T

DocumentID: 643056
Revision Date: 29-Feb-96 8:18:49 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: If you can't restart your computer after installing MS-DOS, insert the disk labeled Uninstall 1 in drive A, and restart your computer. After the Uninstall screen appears, return to MS-DOS by pressing F3. Examine your CONFIG.SYS and AUTOEXEC.BAT files to try to determine the problem. If you cannot find the problem, carry out the following procedure: To find out whether the problem is in the CONFIG.SYS or AUTOEXEC.BAT: 1. Insert Disk 1 in drive A, and type A:SETUP/F to create a set of working disks. 2. Insert the Startup working disk in drive A, and restart your computer. 3. Use the RENAME command to rename your CONFIG.SYS and AUTOEXEC.BAT files. For example, you could type the following: REN C:\CONFIG.SYS CONFIG.OLD REN C:\AUTOEXEC.BAT AUTOEXEC.OLD 4. Remove the disk from your floppy disk drive, and restart your computer. If your computer still does not restart, the problem is not in the CONFIG.SYS or AUTOEXEC.BAT file. In this case, insert the Uninstall 1 disk in drive A, restart your computer, and follow the instructions to restore your previous version of DOS. If your computer does successfully restart after your rename CONFIG.SYS and AUTOEXEC.BAT, the problem is caused by a command in one of these files. You can test each command in these files, one at a time. To test each command in your CONFIG.SYS and AUTOEXEC.BAT files: 1. Back up your CONFIG.SYS and AUTOEXEC.BAT files. 2. Make a set of working disks, if you haven't done so. 3. Insert the Startup or Startup/Support working disk in drive A, and restart your computer. 4. Use the RENAME command to return the correct name of your CONFIG.SYS file. 5. Insert the Basic/Edit working disk in drive A 6. Type EDIT C:CONFIG.SYS to open your CONFIG.SYS file. 7. Insert the REM command at the beginning of each command in the CONFIG.SYS file, except for the first command. 8. Remove the disk from your floppy disk drive, and restart your computer. If your computer does not start successfully, the problem is with the first command in your file. If your computer starts successfully, the problem is caused by a different command. In this case, repeat the procedure by sequentially removing (one at a time) the REM command from each command and restarting your computer each time. Once you test each command in the CONFIG.SYS file, repeat the procedure for the AUTOEXEC.BAT file until you find the command that is causing the problem.

Answer:

Details:

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