Computer Locks When Entering View Document

DocumentID: 601973
Revision Date: 29-Feb-96 1:29:26 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: Going into View Document (Shift-F7, 6) causes the computer to lock on the 03/09/92 release of WP 5.1. The problem doesn't occur on the 09/25/91 release of WP 5.1. Solutions: The problem occurred because of installation problems related to SMARTDRV.EXE (a Windows disk cache utility) which was resident during the installation of WP 5.1 for DOS dated 03/9/92. To correct the problem, the user installed WP 5.1 for DOS in a vanilla environment and then used SMARTDRV.EXE as usual. The problem may have occurred because something was still in the cache. Users can clear the cache by using SMARTDRV /C prior to turning the machine off after the installation.

Answer:

Details:

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