Saving - "ERROR Access Denied" Leaving 0 Byte

DocumentID: 651708
Revision Date: 29-Feb-96 8:29:09 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: Some customers are experiencing "ERROR: Access Denied" when saving a document. When they go into List Files, the document size is 0 bytes. There may be a backup called FILENAME.BK! which does have the correct information in it. When using the 06/29/90 or 08/20/90 releases of WordPerfect 5.1 these errors appear randomly. Solutions: The errors appear when using long document display. If the user turns off Long Display or retrieves the file through Shift-F10 instead of List Files, the errors do not appear. This problem has been reported on Banyan, Novell, IBM, and 3COM 3+ Share networks and can occur on any network. When talking with customers with these errors, suggest that they save the file under a different name. This problem should be fixed on the next interim release after 8/20/90. Please watch Software Change Notices for any additional information. Disks to send: Program 1/2, Install 1/2

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.