IBM PS/1 Printer - Extra White Space Between

DocumentID: 634505
Revision Date: 29-Feb-96 3:03:42 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When a customer selects a proportional spacing font and then tries to do anything that requires precise positioning of characters, the printer may add additional white space between characters. This precise positioning of characters is required most often in tables and justifying text to the right margin. The customer has an IBM PS/1 printer. The symptoms include: Wavy columns in tables Printhead crashes Irregular left or right margins Note: This problem only exists with proportional spacing. If the user can resolve their spacing problem by selecting a fixed spaced font such as 12cpi from their application, an EPROM update will probably resolve the above symptoms. However, if switching to 12cpi does not resolve the problem, then it may be an application problem or a hardware problem with the printhead drive. Machines Affected: Serial Numbers below 79769 and EPROMS 1196516, 1196982, 1196996, 1047009, 1047015, 1047019. Solutions: The customer needs to go the IBM dealer and tell them that they need an EPROM kit P/N 1047709 (03/91) installed in their printer. The IBM dealer should perform this service at no charge until after 09/30/91. WordPerfect added support for the proportional spacing fonts with the 01/25/91 5.1 printer driver. The user needs to have this printer driver date or later to use the proportional spacing fonts with WordPerfect.

Answer:

Details:

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