"Not Enough Room On WP Disk..." And "No Room

DocumentID: 638024
Revision Date: 29-Feb-96 3:04:48 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

"Not Enough Room On WP Disk To Retrieve Text" and "No Room On WP Disk To Retrieve Text." 1. Make sure there is enough room on the disk where the WordPerfect program files are to retrieve the file. This generally means that there must be at least as much disk space free as there is taken up by this file (e.g. WP requires 100K of free disk space to retrieve a 100K file). If there is not enough room, try using the /D startup option to direct the overflow files to a disk that has more free space. The amount of disk space reported by DOS or through any DOS application including WP 5.1 List Files is not necessarily accurate on a compressed drive (using SuperStor or Stacker). To determine the estimated available free disk space in Stacker you would type SCHECK. There is a similar command SSTOR that could be used in SuperStor. Note: In Stacker 1.x and 2.0, the disk checking utility is called SCHECK; in Stacker 3.0, the name was changed to CHECK. 2. Make sure the customer is using the 12/31/90 or later release of WP. This release will not fix the document which is giving the error, but it will ensure that it won't happen again. 3. If the customer is using Office Shell, the text may be saved to the Clipboard from List files. This is done by pressing 6 in List Files to look at the document, blocking the text (Alt-F4), and pressing Ctrl-F1, 1 to save the text. The text can then be retrieved by pressing Ctrl-F1, 2 on a blank document screen. The customer can also use screen capture to save the text. This is done by looking at the document and pressing Alt-Shift-minus. The customer can then press Alt-Shift-plus on a blank document screen to retrieve the text. 4. If the customer gets this error message while saving a document, he or she may be able to save the document by setting the Timed Backup to one minute, inserting a diskette, and changing the location of the backup files to the diskette. The document should be saved to the diskette when WP does the timed backup. 5. If the customer is on a Novell network AND using the Shell version 3.02a, make sure the command CACHE BUFFERS = 0 is in the SHELL.CFG file. 6. This problem can be caused by using old Token Ring cards with new Token Ring drivers. The customer can either use an older Token Ring driver or newer Token Ring cards. Novell's network Shell version 3.02 or later allows the user to set the number of cache buffers. If the cache buffers are set to anything except zero (0), the files will not be saved correctly and the user may receive the message "Error 0" when saving files. This same problem occurs when using Novell 3.11 and 3.10a shell. If the user adds the command CACHE BUFFERS = 0 to the SHELL.CFG file, the problem will be eliminated. Note: The SHELL.CFG file should be located in the same directory as the IPX and NETx files are executed from (where x represents the number being used, e.g., Net2, Net3, etc.). The version of the Shell can be found by typing NVER at a DOS prompt. A long-term solution would be to upgrade from NET5.COM to NETX.COM (Shell 3.22). If none of these suggestions fix the problem write a complete STR (customer name AND address, AUTOEXEC.BAT, CONFIG.SYS, and hardware information) and have the customer send in the file. Do not make any promises to the customer as to how much of their file can be saved.

Answer:

1. If using Windows 95, especially on a network, the temporary overflow files need to be redirected to a local drive. Within the icon (right-click on icon, select Properties|Program) on the Windows 95 desktop, add to the end of the command line the startup parameter "/d-c:\." 2. Make sure that the directory that is specified in the Location of Files (shift-F1, 6, 1) for the Backup Files exists on the hard drive. 3. Make sure there is enough room on the disk where the WordPerfect program files are. This generally means that there must be at least as much disk space free as there is taken up by this file (e.g. WP requires 100K of free disk space to retrieve a 100K file). If there is not enough room, try using the /D startup option to direct the overflow files to a disk that has more free space. The amount of disk space reported by DOS or through any DOS application including WP 5.1 List Files is not necessarily accurate on a compressed drive (using SuperStor or Stacker). To determine the estimated available free disk space in Stacker you would type SCHECK. There is a similar command SSTOR that could be used in SuperStor. Note: In Stacker 1.x and 2.0, the disk checking utility is called SCHECK; in Stacker 3.0, the name was changed to CHECK. 4. Make sure the customer is using the 12/31/90 or later release of WP. This release will not fix the document which is giving the error, but it will ensure that it won't happen again. 5. If the customer is using Office Shell, the text may be saved to the Clipboard from List files. This is done by pressing 6 in List Files to look at the document, blocking the text (Alt-F4), and pressing Ctrl-F1, 1 to save the text. The text can then be retrieved by pressing Ctrl-F1, 2 on a blank document screen. The customer can also use screen capture to save the text. This is done by looking at the document and pressing Alt-Shift-minus. The customer can then press Alt-Shift-plus on a blank document screen to retrieve the text. 6. If the customer gets this error message while saving a document, he or she may be able to save the document by setting the Timed Backup to one minute, inserting a diskette, and changing the location of the backup files to the diskette. The document should be saved to the diskette when WP does the timed backup. 7. If the customer is on a Novell network AND using the Shell version 3.02a, make sure the command CACHE BUFFERS = 0 is in the SHELL.CFG file. 8. This problem can be caused by using old Token Ring cards with new Token Ring drivers. The customer can either use an older Token Ring driver or newer Token Ring cards. Novell's network Shell version 3.02 or later allows the user to set the number of cache buffers. If the cache buffers are set to anything except zero (0), the files will not be saved correctly and the user may receive the message "Error 0" when saving files. This same problem occurs when using Novell 3.11 and 3.10a shell. If the user adds the command CACHE BUFFERS = 0 to the SHELL.CFG file, the problem will be eliminated. Note: The SHELL.CFG file should be located in the same directory as the IPX and NETx files are executed from (where x represents the number being used, e.g., Net2, Net3, etc.). The version of the Shell can be found by typing NVER at a DOS prompt. A long-term solution would be to upgrade from NET5.COM to NETX.COM (Shell 3.22).

Details:

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