PostScript Printer Not Printing Job When Bann

DocumentID: 646647
Revision Date: 29-Feb-96 8:19:16 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The user's PostScript printer prints fine with WP 5.0 and locally with WP 5.1, but when the user tries to print through the network, the light on the printer reads an error that the printer does not understand the codes it is sent, and nothing prints. Another customer is unable to print anything when the option to print banners is set to Yes in WP. A third customer only gets a banner when he tries to print a graphics image over a network to a PostScript printer. Solutions: PostScript printers can't print banners with print jobs; the banners are simply ASCII text without the PostScript language codes. Trying to print a banner on a network will put the printer in an error state. Anything that follows is ignored by the printer until it is reset. If the option to print banners is on, the customer should turn it off to solve the problem (Shift- F7, A, No in WP 5.1 for DOS; Control Panel|Printers|Connect|Network|Options and unmark Enable Banners in Windows if the customer is using a Windows printer driver in WPWin.) These problems have been reported by customers using the following PostScript printers, but the information is accurate for all PostScript printers: TI OmniLaser 2115 or 2106 QMS PS 810 HP LaserJet IIID PostScript Apple LaserWriter IINT NEC LC-890

Answer:

Details:

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