IBM 4019 LaserPrinter Envelope Feeder

DocumentID: 647351
Revision Date: 29-Feb-96 8:19:21 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: Printing envelopes on the IBM 4019 LaserPrinter the envelopes print out upside down. In 5.0 they're fine. It rotates 90 degrees. Solutions: When you choose the form to be an envelope, using the page presentation media, the printer will print landscape starting from the inserted edge; if you just print any other page in landscape orientation it starts printing from the back of the page. If you use the buttons on the printer for envelope it will start from the back of the envelope. We found no difference between 5.0 and 5.1 printing envelopes in different landscape orientations. Now the question is are we printing upside down on her envelope? If you feed the envelopes the way it is shown on the tray, then yes we are printing upside down. If you feed the envelopes the way it is shown in the manual (in ours it was page 5-13 and 5-25), then we are printing correctly. As far as printing landscape from top to bottom or from bottom to top, we have no control over this. There are no known codes that make it possible to rotate your fonts in this order. This is all being handled by the hardware of the printer. There is a possibility that your customer was getting a different orientation in 5.0 and in 5.1 when printing her envelopes, and this would be because we had the incorrect codes that sent the wrong page presentation for any bin in 5.0 and for any landscape form in 5.1. In 5.1 this has been fixed on the 3/9/90 release and in 5.0 it will be fixed on the next printer release following 2/16/90.

Answer:

Details:

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