Epson LQ-2500 Printing Underline Way Below Te

DocumentID: 646814
Revision Date: 29-Feb-96 8:19:17 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: She is not able to get her Epson LQ-2500 printer to underline correctly with her PS fonts. The underline prints about an inch below the sentence. We have deleted and re-defined. I have checked her firmware, it is 1.09. Her menu is set up like ours. I also tried to change the method of underline from Auto underline on separate pass to WP's underline on separate pass. Solutions: I tested out underlining on the Epson LQ 2500 using the Roman PS 12pt font and could not duplicate the problem. I have also looked in the STR, Pend, and STR-ARC databases and have not found any similar problems with WP doing underline on that printer. Her firmware is the same as ours (1.09) so I don't see a printer hardware problem. So my next question is does she have a Tandy computer? Tandy computers can be set to send an additional line feed. At WP's end you might try marking the underline method for Auto underline on same Pass, using the code that was used for Auto underline on separate pass. If auto underline on the same pass is used, it will not underline spaces and tabs. The user may wish to check with their Tandy dealer where the computer was purchased and attempt to get the available utility which will suppress the extra line feed which is sent by the computer.

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.