Epson LQ-570 - Top Margin Creeps

DocumentID: 608852
Revision Date: 29-Feb-96 1:33:50 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The Epson LQ-570 printer feeds the first page correctly so that the top margin is at 1", but it feeds subsequent pages down too far. Solutions: The problem of the top margin creeping is occurring because the customer is sending the print job while the paper is parked. When the printer receives a print job while the paper is parked, it automatically sets the top of form to wherever it receives the first text character and moves the top margin from that position. For instance, if the user has a document with a 1" top margin and sends that print job while the paper is parked, the printer will move to the 1" position on the first page, print the text, and form feed to the next page. On the second page the printer believes that the top of the paper is 1" (the position the paper was in when the printer received the first text character from page one), and it starts at 1", feeds for the margin (one more inch) and prints at 2". All pages following will print at 2". This is a function of the printer, and WPCorp is unable to disable it with the software. The answer to this problem is have the customer load the paper before printing. Epson believes that the W0171B ROM revision eliminates this problem. Customers should contact Epson for ROM upgrade information. Note: The Epson ActionPrinter 5000 printer is the same as the Epson LQ-570 printer. To determine the ROM revision on these printers, perform a self test by following the steps below: 1. Turn the printer off 2. Make sure the printer has paper loaded 3. Turn the printer on while holding the FF/LF key

Answer:

Details:

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