General Troubleshooting

DocumentID: 651072
Revision Date: 29-Feb-96 8:29:04 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: TROUBLESHOOTING 1. Check the release date of WP 2. Read the appropriate sections in the manual and workbook. Tip - Manuals are in Folio i.e. !WP51MAN. 3. Check Folio and SCN's 4. Check reveal codes 5. Check codes in document initial codes and setup initial codes 6. Duplicate the problem from a clear screen 7. Check View Document. Is the problem visible there? 8. Find out if they are running on a network. If so, what type. (To check what has been selected for WP, press F3 at a document screen.) 9. Use start up options 10. Exit WP, come back in and try again 11. Run vanilla 12. Rename the .set file. If renaming the .set file solves the problem, restore the old .set file and see if the problem returns. NEVER DELETE THE USERS .SET FILE. 13. Try it on another computer, if available 14. Run FIXBIOS, re-enter WP then try to duplicate the problem

Answer:

Details:

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