BDT Ergoprint 310 - Envelope Margins Not Reco

DocumentID: 647025
Revision Date: 29-Feb-96 8:19:18 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is using the BDT Ergoprint 310 printer (which has 7 bins) and is trying to print envelopes. The margins are not being properly recognized for the customer's 9.5" x 4" envelopes. If the customer sets the envelope size to 9" x 4", the margins are fine. The envelopes are being pulled from physical Bin 7, but the bin is configured as Bin 14. Changing the printer and the form in WordPerfect to Bin 7 didn't solve the problem. Solutions: In this case the bin number and location are irrelevant. The bin numbers are set by tabs located on the side of the paper tray. Once those are set it doesn't matter which slot the bin goes in; the printer will find it. The printer is the source of the problem. Basically, it is just an HP DeskJet stacked on top of a BDT sheet feeder. The printer has certain forms configured internally, and deviating from these form types will cause spacing and feeding problems. This printer was designed to handle a 9.5" x 4" portrait envelope, but not a landscape envelope like this sheet feeder uses. Defining the envelope as an 11" x 8.5" landscape label will solve the printing problem. Define the label settings as follows: 1 column by 1 row, Top Left Corner of 0" (top) and 1.5" (left), Label Size of 9.5" x 4", and margins of your choice. See Folio memo P51_1229C for more information.

Answer:

Details:

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