View Document Locks/Displays Snow With EGA Mo

DocumentID: 652891
Revision Date: 29-Feb-96 8:29:19 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: Running WordPerfect under Windows 3.0 locks View Document. The document disappears, and the customer is left with a black screen and snow. When Windows is not running, this problem does not exist. Solutions: The customer has an EGA graphics card which means that in the PIF Editor Advanced Options, the selection for High Graphics should be marked; the Text option should not be marked. After switching this option from Text to High Graphics, View Document worked fine running under Windows. Another customer who was also using an EGA monitor got snow in View Document too; although, this customer was not running under Windows. This customer solved the problem by going into Setup (Shift-F1), Display (2), View Document Options (5), Text in Black and White (1), and setting it to Yes.

Answer:

Details:

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