Graphics Card Driver Selection On Tandy TL 10

DocumentID: 605974
Revision Date: 29-Feb-96 1:31:35 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer has a VGA monitor and graphics card on a Tandy TL 1000 computer. WordPerfect recognizes the graphics card as an EGA card. The customer tried using the /NE/NF/NC/NF startup options and running vanilla, but it did not help. When WP auto-selects the graphics card, the EGA driver is chosen. If the customer manually selects the VGA driver, an "Illegal Graphics Driver" message is displayed. Solutions: The old Tandy 1000 computers used to disable the built-in video adapter if an additional video adapter was installed. Apparently, the machine that the customer has does not disable the built-in adapter when a new adapter is installed. WordPerfect is using the adapter from the motherboard which is EGA. In this situation, the customer may want to contact their computer dealer to find out how to disable the built-in adapter so that the machine will use the installed adapter. However, there are some additional troubleshooting steps that should be taken. The customer may or may not need assistance from their computer dealer to find the answers to the following questions. The customer needs to verify what kind of monitor is connected to the VGA card. Also, they need to find out if the VGA card is an "Auto-select" model or if the card has dip switches. If the card has dip switches, someone with a little computer hardware experience needs to make sure that the switches are set correctly. Again, this might best be done by the dealer that sold the customer the video card. Another item worth checking is the name of the adapter that was installed on the system. The customer may only think they have a VGA card when in reality they have an EGA card.

Answer:

Details:

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