"File Index On This Disk Is Invalid" Installi

DocumentID: 617403
Revision Date: 29-Feb-96 1:37:38 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Symptoms: Users cannot install the graphics drivers for the IBM CGA, IBM MCGA, and IBM VGA (compatibles). The error "File Index On This Disk Is Invalid. Please Contact WordPerfect Customer Support" displays. Solutions: These graphics drivers no longer ship with WordPerfect. This problem cannot be duplicated with the English-U.S. version of WordPerfect 6.0 for DOS. This problem is scheduled to be corrected in the next interim release after 09/13/93 (6.0a). If a customer reports this problem before the interim release ships, please write an STR that includes complete customer information, a brief description of the problem, the Development number, and this memo ID number. Please inform the customer that a Problem Resolution specialist WILL NOT contact them unless you indicate otherwise in the STR. IMPORTANT: Before updating any customer, please check the Software Change Notices to verify that the correction has been made. One customer corrected the problem by booting "vanilla" (remming out AfterDark, Norton Commander, and the mouse driver) copying all Install diskettes to a temporary directory on the hard drive, and installing WP from the hard drive.

Answer:

Details:

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