Printer Not Selectable

DocumentID: 7699
Revision Date: 26-Nov-96 2:33:47 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

When installing a new printer driver through the WordPerfect Install Program, the error "Printer Not Selectable" occurs.

Answer:

The error occurs when the printer .ALL file already exists. The Install Program does not replace an existing .ALL file, even if the file on the installation disk is newer. Because of this, if the printer being installed is not available in the existing .ALL file, the printer cannot be added into WordPerfect during the installation process. To correct the problem, the existing .ALL file will need to be renamed or moved to a different directory. Once the file has been renamed or moved, the Install Program will be able to install the new .ALL file and properly add the printer in WordPerfect. The printer files are usually located in the WPC60DOS directory. To verify the location of your printer files, start WordPerfect and then go into SHIFT-F1 for Setup. Select 5 for Location of Files and note the directory listed next to Printer Files. The .ALL files use a standard naming convention for files shipped on printer disks. The filename will be WP60??##.ALL, where ?? represents the type of printer and ## represents the file number. The following lists the meaning of the two letter descriptions of the printer drivers: DM Dot Matrix (may include some Inkjet printers) DW Daisy Wheel HP HP and HP compatible Lasers LA Other types of Lasers LS Limited Support Printers (only available on Limited Support disks) MS Miscellaneous Printers (mostly Inkjet printers including HP DeskJets and Canon BubbleJets) PS Postscript Printers If you are unable to determine which file is used by your printer, the following Fax-on-Demand documents list the printers and their .ALL filenames. Brother 6148 Canon 6149 Epson 6150 HP 6151 IBM/Lexmark 6152 Okidata 6153 Panasonic 6154 All other manufacturers 6155 Another possible cause is insufficient conventional RAM memory for Install to successfully complete printer installation (a minimum of 520K is recommended).

Details:

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