Citizen GSX 140 And Sheet Feeder Top Margins

DocumentID: 607549
Revision Date: 29-Feb-96 1:32:28 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: If you have a call on a Citizen GSX 140 with a sheet feeder that prints with a one half inch top margin, no matter what the user sets the margin to in WordPerfect, you will need to check the ROM version of the printer. This problem has been corrected in the 090 ROM version. To check the ROM Version, have the customer turn on the printer while holding down the (ON LINE) and the (LF/FF) buttons. They will get a printout that looks like the following: ***** GSX-140 Printer ***** ROM VERSION : T000-030 JUN-23-1989 CG VERSION : T100-010 JUN-13-1989 This problem will only show up on a few very early production run printers with ROM Versions of T000-020 and T000-030 and only if the user has installed a sheet feeder. If you have determined that this memo applies to your customer, have the customer call Citizen. Citizen is very much concerned that operators do not refer to this problem as a fault in the printer and that we make no promise of an upgrade. Just tell the customer that Citizen has asked us to have the customer call them in this advent.

Answer:

Details:

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