Printer Not Listed When Installing - Troubles

DocumentID: 653971
Revision Date: 29-Feb-96 8:29:27 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: The customer had recently purchased an new printer and was trying to install the .PRS file. When she ran the Install program, her printer was not listed. Troubleshooting revealed that she had at some point copied the 11/06/89 printer disks to her hard drive. The Install program was reading these files instead of the updated files that contained her printer. She used the Custom Install option and indicated that she was installing from A:, and this corrected the problem. *This information is given strictly as a troubleshooting option.

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.