Cannot Generate Index On 486 Computer With 1"

DocumentID: 607003
Revision Date: 29-Feb-96 1:32:23 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer with a (486/50) computer cannot generate an index with a large concordance file if the left and right margins for the index are set to 1". The BIOS make and date are AMI dated 1991. Using startup switches of /NC/NK/NH/ND/NP/NE/X did not help. Solutions: After decreasing the margins from 1" to .2" and .25", the problem can no longer be duplicated. The problem could not be reproduced on a true IBM compatible computer. The customer was informed that the problem appears to be related to hardware or software conflicts that the tester was not able to reproduce. The tester had no problem generating the customer's file on several name brand computers. It was recommended that the customer consider having a qualified technician check for bad memory chips or swap various controllers to see if that solves the problem. The user may also want to check for conflicts in the AMI CMOS setup and reinstall DOS from a new disk. If the customer is able to isolate the problem to a specific board or controller, WPCorp is willing to do tests using that piece of hardware and either fix the problem or contact the hardware manufacturer to report the problem.

Answer:

Details:

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