Characters Print Wrong To PostScript Printer

DocumentID: 600999
Revision Date: 29-Feb-96 1:28:35 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer prints to a PostScript printer with certain fonts, a few characters may not print as the customer expects. The characters may appear too light or so dark they are almost bold. Sometimes printing with a different point size of the same typeface fixes the problem. Solutions: Unless the character is created graphically, WP does not control the way the printer prints certain characters. WP asks the printer to print a certain font in a certain size, and the printer decides how it is going to look. If customers complain about the appearance of fonts or characters on a PostScript printer, have them print from DOS to show them how the character looks to the printer. You do not need to do the following with the customer. This part will help the operator find the correct spelling and syntax of font names: 1. Enter the PTR Program 2. Retrieve the WPPS1.ALL file 3. Highlight any printer name, and press Enter 4. Go to Fonts, and press Enter 5. Go to a font library that has an asterisk (*) next to it, and press Enter. Look for the font name the customer is having a problem with. If the font is not in the library, exit and search another library. 6. Once you find the font, highlight the font name, and press Enter 7. Go to Load and Select Strings, and press Enter 8. Under Expression and across from PostScript Font Name between quotes is the font name the way the printer recognizes it with the correct spelling and syntax 9. Write this down, (the quotes are not necessary) and exit the PTR Program. There is no need to save the file. This is the part the customer must do. From a DOS prompt have the customer type the following: COPY CON port /fontname findfont number scalefont setfont 100 700 moveto (this is where you can type anything -- use the letters in question) show showpage ^D ^Z Press Enter to send the file to the printer. NOTE: On the first line, port should be replaced with the port the customer is printing to such as LPT1, LPT2, COM1. On the second line, fontname should be replaced with the name you found by following the PTR steps above. On line three, number should be replaced by the size of the font in question. On lines eight and nine, use the control key with the D or Z to get a ^D or ^Z. Here is an example of an actual test: COPY CON LPT1 /Helvetica findfont 7 scalefont setfont 100 700 moveto (MWVYA this is a test) show showpage ^D ^Z Press Enter.

Answer:

Details:

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