Speller/Thesaurus/Hyphenation Troubleshooting

DocumentID: 611130
Revision Date: 29-Feb-96 1:34:40 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: TROUBLESHOOTING 1. Check the release date of WP. 2. Read the appropriate sections in the manual and workbook. Tip - The manuals are in Folio, e.g., -MANUALS. 3. Try from a blank screen. 4. Check Reveal Codes. 5. Exit WP, come back in and try again. 6. Use startup options, including /NE. 7. Run vanilla. 8. Check for any third-party spellers/hyphenation/thesaurus modules. 9. Check for expanded memory. 10. Have they modified their .LEX file with the SPELL.EXE program? a. If the customer hasn't modified the .LEX file by adding words to the dictionary, reinstall the WP program and Speller files. b. If the customer has modified the .LEX file, rename it before reinstalling the WP program and Speller files. 11. Check the byte size of the .LEX file. Is it normal? 12. Have they compressed the .LEX or .SUP file? 13. Check the Initial Codes in Setup and Document Initial Codes. 14. Check the language. 15. Rename the supplementary dictionary file (.SUP). If the problem is resolved, see if a misspelled word was included in the supplemental dictionary. If the customer inadvertently added misspelled words, direct the customer to remove the misspellings. If a misspelled word is not found, but renaming the supplemental dictionary eliminates the problem, write an STR and have the customer send in a copy of the .SUP file. 16. Rename the .SET file. Renaming the .SET file in NOT a solution, only a troubleshooting step. If renaming the .SET file solves the problem, write a complete STR. REQUIRED INFORMATION FOR AN STR 1. Dates of WP{WP}US.LEX, WP{WP}US.THS, WP{WP}US.HYC and WP.EXE files. 2. Name of graphic card and what is selected in Setup under Display. 3. Generally, do not need the customer to send in .EXE, .SET, .LEX/.HYC/.THS, and .PRS files, but if you cannot duplicate problem it might help. List TSRs. 4. Contents of the AUTOEXEC.BAT and CONFIG.SYS files. 5. A clear description of the problem. Read it through before you save it. Indicate every step that you have tried. MATERIALS TO BE SENT IN FOR AN STR A test file that duplicates the problem, whether it be yours or the customer's. SUGGESTED FOLIO KEYWORDS FOR MORE INFORMATION: spell*, thesaurus, hyphenat*, spell.exe, supplemen*, dictionar*, spell check*, lookup/"look up", spell utilit*.

Answer:

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