Permanent Soft Fonts Disappear From Font Test

DocumentID: 635829
Revision Date: 29-Feb-96 3:04:00 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: Permanent soft fonts (fonts marked with an asterisk) are disappearing from the printer's print font test. When the customer first prints the print font test on the HP LaserJet Series II printer, all of the 29 fonts she has marked and downloaded are there. When she prints the test later, one or two of the fonts are missing each time. Solutions: All HP Soft Fonts require a soft font ID. A permanent soft font is only removed from the printer when the printer is reset or another soft font with the same ID is downloaded to the printer. The customer was downloading the permanent fonts using WordPerfect 5.1 for DOS. She had other users that were using WP 5.0 with temporary fonts. Here is an example of what can happen if you are using WP 5.0 and WP 5.1: A user using WP 5.1 has Helvetica 6pt marked as a permanent font. The soft font ID is 2010. A user in WP 5.0 has Times Roman 10pt marked with a plus. WP 5.0 has assigned this font ID 2010. These font IDs are assigned by the program during the selection of the soft fonts as they are written to the .PRS file. So it is very likely that the same soft font in WP 5.0 does not have the same font ID in WP 5.1. If the user in WP 5.1 downloads font 2010 (Helvetica 6pt), and then the user in WP 5.0 uses font 2010 (Times Roman 10pt), the Helvetica 6pt font will be replaced by Times Roman 10pt. Since Times Roman is a temporary font, after the printer prints the document, WP removes the font from the printer's memory. As a result the printer now has one less permanent soft font in memory.

Answer:

Details:

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