Star NB24-10, NB24-15 - Problems With Spacing

DocumentID: 645235
Revision Date: 29-Feb-96 8:19:04 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: From a blank screen, the customer types "This is a test" and then inserts a special character (4,38=a box) using the Compose feature (Ctrl-V). Then, the customer repeats the same steps one more time. View Document looks fine, but when the document is printed the two special characters are next to each other. Printing any graphic image will produce the same results. The dip switches are set correctly. Another customer is printing two graphics side by side on a Star NB24-15. Each graphic box is 3.5" x .7" in two columns with half inch left and right margins. These graphics print right next to each other instead of giving the column defined half inch space. View Document looks fine. Solutions: There are a series of changes to the printer ROM that affect many of the standard functions. This includes graphics printing and spacing, as well as both vertical and horizontal motion. USING GOOD JUDGEMENT, a customer may be referred to Star if they have a problem such as the one above and IF they have a Star NB24-10 printer with a ROM of 1.3 or lower, or a Star NB24-15 with a ROM of 1.5 or lower. Star has a very good program for customers that have a ROM chip with a problem. For the customer to get information on this, they can call Star. Please use good judgement in referring customers to Star.

Answer:

Details:

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