WP 5.1 Serial Printing

DocumentID: 634101
Revision Date: 29-Feb-96 3:03:32 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Printer testers are receiving many reports that our customers are having trouble printing to serial ports from WP 5.1. Most of them say that they must first print from 5.0, and then they are able to print from 5.1. Until then, they get the message "Printer Not Accepting Characters" in Control Printer. If you have taken a call where the customer had this problem, PLEASE take the time to note it at the bottom of this week's Hotlist, in the section for recording items that take a lot of time each day. Describe the problem there, and note the number of calls it has generated this week. Without an accurate response from Support, our developers will not know how urgent it is to track down the problem and fix it. In the meantime, some customers are able to work around the problem by doing a MODE command at DOS; it will look something like MODE COM1:9600,N,8,1,P. Others find they may have to set their ports to device AUX before this MODE command will work.

Answer:

Details:

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