Errors Caused By Formatting Double-Density Di

DocumentID: 653006
Revision Date: 29-Feb-96 8:29:20 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer tries to retrieve a file he has created, he gets a blank screen. He was able to retrieve the text to the screen at one time and scroll through the file using the minus key. At this point, he was able to resave the file. Another customer gets the message "Document Conversion In Progress" and then the error "Incompatible File Format" while retrieving files from a diskette. Solutions: The problems occurred because the customers had formatted low-density diskettes on a high-density disk drive causing the disk to format as 80 cylinders instead of 40 cylinders. The files stored on these disks could not be properly retrieved or saved. After the customers formatted the diskettes using the command FORMAT A: /4, the errors no longer occurred. To determine if a 5.25" diskette is formatted properly, use the CHKDSK command and read the first line which displays the total disk space. If it reads 362,496 bytes, a double-density diskette is formatted correctly. If it reads 1,213,952 bytes, the diskette is formatted as high-density, and if the diskette is a double-density diskette, the customer will experience problems with it.

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.