HP LaserJet Series II - Fonts Not Downloading

DocumentID: 634412
Revision Date: 29-Feb-96 3:03:40 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: A customer added two additional megabytes of memory to their HP LaserJet Series II. They then specified the total amount of memory under Cartridges/Fonts/Print Wheels in Printer Edit (Shift-F7, S, E). When printing under this setup, some of the fonts printed in the correct point size but in the incorrect typeface. The fonts had appeared to load in the printer. When initializing, the fonts left WordPerfect but apparently did not load in the printer since they did not print on the printer test. It was later discovered that the user had marked more than 32 fonts with an asterisk. WP has a limit of 32 fonts marked with an asterisk at one time. Because the user marked more than the 32 fonts, some of the downloaded fonts did not remain in the printer. Reducing the number of fonts marked with an asterisk corrected the printing problem. *This information is a troubleshooting option.

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.