View Document - Gray Screen With Blue Horizon

DocumentID: 652077
Revision Date: 29-Feb-96 8:29:13 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer goes into View Document, she gets a gray screen with blue horizontal lines going all the way across the screen. There are no error messages or problems other than the display. Auto-selecting the graphics screen type gives the EGA 640 X 350 16 color. WPINFO says that she has an EGA high resolution emulation card. Solutions: After selecting IBM EGA 640 X 200 16 color, View Document and Graphics Edit worked correctly. If the customer wants to use the EGA 640 X 350, she may need to look into changing the switches on the graphics card. She is using an EGA card with a VGA monitor. *This information is given strictly as a troubleshooting option.

Answer:

Details:

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