Screen Suddenly Clears When Typing Faster Tha

DocumentID: 653334
Revision Date: 29-Feb-96 8:29:22 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer claims that on several occasions, users who can type faster than 80 wpm will suddenly see their screen blank as though they had started a new document. Solutions: In Setup, the option Alt Key Selects Pull-Down Menu was set to Yes. As the users were speedily typing, they didn't realize that the pull-down menus had been brought down, and through the mnemonics, they accidentally cleared the screen. When the pull-down menu option in Setup was changed to No, they no longer experienced this problem. Also, customers who either type very fast or who do not watch their screen or keyboard while typing sometimes accidently press F7 or F10 while continuing to type. The keystrokes used after pressing F7 or F10 will take the customer to the "Document to be Saved:" prompt and will save the current document with the next few keys until they press Space Bar. At that point they will be exited out of their document (which was saved with the odd keystrokes i.e., "asdk") and will be on a blank screen. To get their document back, customers can go into the current directory using List Files (F5) and look for a file that has some sort of strange name--that may be their file. *This information is given strictly as a troubleshooting option.

Answer:

Details:

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