Cursor Keys Not Working In List Files, Phanto

DocumentID: 642816
Revision Date: 29-Feb-96 8:18:47 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: The customer was unable to get the cursor keys to work properly in List Files. When the customer pressed the Down Arrow, the cursor moved to the very bottom of the list. When the customer pressed the Up Arrow, nothing happened; the cursor would not move. At a blank document screen, the cursor keys worked properly. Occasionally, the user would get a "Block On" message without even touching the keyboard. The customer was using a Microsoft mouse but had selected MOUSE.COM in Setup for the mouse driver. After the customer manually selected the Microsoft mouse (serial) driver, the cursor keys worked properly in List Files, and the customer no longer experienced the "Block On" problem. If a customer is having a problem with the mouse, a good troubleshooting step is to choose Auto-Select under Setup|Mouse|Type (Shift-F1, 1, 1).

Answer:

Details:

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