Ultravision - Running In High Resolution Lock

DocumentID: 653565
Revision Date: 29-Feb-96 8:29:24 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is using WordPerfect 5.1 and the Ultravision program to enhance the screen resolution under WP. When he has the screen in high resolution text mode, and he enters View Document, returns to the document screen, and then shells out to DOS via Ctrl-F1, the computer locks. Running under programs like Lotus Magellan and Windows 3.0 produce the same results. The user has DOS 5.0 and QEMM as the expanded memory manager. If Ultravision is using 80x25 regular text mode, there is no problem. Solutions: The suggestion is to remove the Ultravision program and try to use the same or close to the same resolution with a WordPerfect screen driver to see if that is where the problem is coming from. If that solves the problem under Windows, then the problem could be with the Ultravision program. *This information is given strictly as a troubleshooting option.

Answer:

Details:

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