HP Printers - Paper Jamming After Receiving "

DocumentID: 645359
Revision Date: 29-Feb-96 8:19:04 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: A customer tried printing on 3.5" x 14" forms using a Hewlett-Packard printer. After sending the job from WordPerfect the message "PF Load Legal" appeared on the printer, and the paper jammed. The user verified that the Paper Size/Type was set up for manual feed. With that setting correct, they found that the paper did not jam as long as they did not press a button on the printer after the "PF Load Legal" message appeared. Note: The following information applies to WordPerfect 5.1 for Windows as well as WP 5.1 DOS. If you are printing on legal paper and using the manual feeder on any HP LaserJet II, III, IIID, or IIISi printer, make sure the Paper Size/Type is set for manual and use Reset Menu on the printer to set the printer back to its factory defaults. WP writes the printer drivers according to factory defaults unless specified in PRHELP. *This information is given strictly as a troubleshooting option.

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.