ZSoft Expanded Memory Manager Conflict

DocumentID: 650607
Revision Date: 29-Feb-96 8:29:00 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer has an AST Advantage board. She says it is 1.5 meg extended. WPINFO recognizes 2048 expanded memory and says 1024 is available. She has Expanded Memory Manager 1.0 1986 by ZSoft Corporation. In her CONFIG.SYS she has EXMM.SYS device. With 1/19/90, wp/32 let her into WP one time with no problems. She exited out and tried to go into Ventura, but it said not enough memory was available. When she reboots, she can get into WP with /32, but upon exiting, the program locks up. If she uses /ne the program works fine and she can exit out and enter Ventura. Solutions: The customer is using /ne and does not wish us to continue unless we have other reports. This is an old product from ZSoft. ZSoft may be willing to correct the problem but may also decline if it proves difficult.

Answer:

Details:

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