Hp LaserJet Series II - Printing An "E" On Bl

DocumentID: 645575
Revision Date: 29-Feb-96 8:19:07 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is using the HP LaserJet Series II printer. The problem started with an "E" being printed out on a blank page before every document that was sent to the printer. After renaming the .SET file and reinstalling WordPerfect as well as the printer file, the problem seemed to be solved. But the next day it started to print "E's" on the document itself instead of blank pages and printing multiple "E's" on some pages. Solutions: This is not a WordPerfect problem. After printing a file to disk, taking it out to DOS, using the Copy command and sending the file to the printer, the problem still occurs. This indicates that there is a hardware problem. *This information is given strictly as a troubleshooting option.

Answer:

Details:

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