Ziyad Paperjet 400 - Ejecting A Blank Envelop

DocumentID: 634338
Revision Date: 29-Feb-96 3:03:38 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer's Ziyad PaperJet 400 sheet feeder is ejecting a blank envelope before every printed envelope. The form is located in Bin 4, as specified in the helps and hints for the Ziyad. The customer just upgraded from WordPerfect 4.2 to 5.1. Apparently, she did not have this problem with 4.2. Solutions: WP was sending an initial bin command for portrait, and then the command for landscape. Because Ziyad converts their bin command to spaces, the printer is actually receiving a code for portrait orientation, spaces, and then the code for landscape orientation. If HP has text in its buffer when it changes orientations, it will eject the page. This is the blank envelope that was being ejected. Moving the Change Orientation to be sent before the Bin Select solved the problem. This will be corrected on the next interim release of WordPerfect following 08/20/90. Customers who experience this problem on a BDT or Ziyad sheet feeder should update their program disks. If the customer needs the correction immediately, they can make a change to their current printer release by following these steps: 1. Go into the PTR program 2. Retrieve the .ALL file 3. Select the HP printer 4. Select Printer Commands 5. Select Change Orientation 6. Copy the code down onto a piece of paper, then delete the code 7. Exit back one menu and select Initialize and Reset 8. Select Set Page Length 9. Cursor to the end of the string and type in the code that you copied down 10. Exit, save, and replace 11. Reselect the printer in WP (Shift-F7, S, 7)

Answer:

Details:

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