Invalid Error Message Importing Document With

DocumentID: 615454
Revision Date: 29-Feb-96 1:36:44 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Symptoms: When a customer retrieves a document containing IMG graphics images into WP 6.0, the message "Insufficient Memory" displays. Solutions: When the document was retrieved into WordPerfect 5.x, the IMG graphic was converted to a WPG graphics file. The file should import into WP 6.0. However, in this case, the document will not retrieve into WP 6.0 because there are errors in the graphics portion of the file. Because WP 6.0 looks more closely at the graphics format (to ensure correct font matching, correct colors, etc.), the program is detecting errors in the graphics file that WP 5.x ignored. Due to this situation, the document will not import into WP 6.0 as long as the graphic is in the file. The error message that the user is receiving is incorrect. Instead of indicating that the problem is memory related, the message should indicate that the graphics file contains invalid data and that the document will not import. This problem has been corrected in the WP 6.0a (09/13/93) release of the program. The error message now indicates that the graphics file contains invalid data. Please check the Software Change Notices and update customers with the appropriate disks.

Answer:

Details:

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