IBM 4019 LaserPrinter Gives Error 3 With Lega

DocumentID: 647689
Revision Date: 29-Feb-96 8:19:23 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer is trying to print legal landscape from bin 2 using the IBM 4019 LaserPrinter and a sheet feeder. The sheet feeder is defined and the forms are set up correctly. All other form types print fine, but legal landscape causes an Error 3 (Manual Load) to be produced on the printer. The customer does have a legal tray that has been inserted into the bin 2 slot. Solutions: The Error 3 is the Check number. If you then press the Print/Check button it will give the form number that it is looking for, which would be 2. If the printer is not aware that it has a legal tray in the slot, because their trays have no indicator, this Check error will be displayed. This can be corrected with the following steps: 1. Press the Start/Stop button to take the printer Off line. 2. Press Source to indicate the tray that needs editing. 3. Hold down the Code button and press Source. Notice that the LCD starts changing numbers. Each number represents a paper size: 1 = Letter, 2 = Legal, 3 = B5, 4 = A4, and 5 = Executive. 4. When the number shows the correct size for the tray you have, press the Start/Stop button to put the printer back on line. The customer should also be updated to the 4/12/90 date, Printers 1-4. This will fix all bin selection problems that we had with the earlier releases. However, the customer will still need to tell the printer what size paper is in the tray or the printer will give a check error. Note: These changes will only be in effect until the customer turns off the printer. If the customer wants to make these changes permanent and does not plan to change the paper tray to another size, the customer can follow the steps outlined on pages 7-8 and 7-9 of the IBM Laser Printer Guide to Operations manual.

Answer:

Details:

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