WP Error Message #309 - "Can't Find COMMAND.C

DocumentID: 653647
Revision Date: 29-Feb-96 8:29:25 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Reason: Customers may receive the WordPerfect error message "Can't Find COMMAND.COM" if they use the Shell key (Ctrl-F1) to go to DOS, and WP is unable to find COMMAND.COM. (This message should not occur if Shell is running.) Reasons why WP may be unable to find the COMMAND.COM file are as follows: 1. If the COMSPEC environment variable is not set up correctly by the operating environment. (Some versions of Network software, DesqView, TopView, Windows, WinDOS, Concurrent DOS, and other customized operating environments have had this problem.) 2. If DOS attempts to reload the command processor, but the area where DOS keeps track of available memory has become damaged. 3. If the command processor was not found in the path specified by the COMSPEC parameter. Answer: Customers should exit WP, type SET at a DOS prompt, and look at the COMSPEC environment variable. If it doesn't exist, customers should place a SET COMSPEC=[path] command in the AUTOEXEC.BAT file. If the command does exist, customers should make sure the COMMAND.COM file is in the location specified in the COMSPEC variable. If customers are using DOS version 3.0 or later, and a SHELL= command exists in the CONFIG.SYS file, they should also check that command to see if it is correct.

Answer:

Details:

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