Envelope Jamming HP Laserjet III

DocumentID: 635285
Revision Date: 29-Feb-96 3:03:49 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer was trying to print a 7 1/8" x 5 1/4" manual feed envelope on an HP LaserJet III. Each print job would jam with the envelope halfway through the printer. Solutions: The customer's paper size/type code was set at 7 1/8" x 5 1/4" with a font type of Portrait. After deleting the paper size code and reselecting the paper size with font type as Landscape the envelope printed fine.

Answer:

Details:

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