Character Printing At Beginning Of Job When U

DocumentID: 646887
Revision Date: 29-Feb-96 8:19:17 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: An extraneous character prints at the beginning of a document (usually the letter E). The customer is using a product called Pacific Connect produced by Pacific Data. The strange character occurs when WordPerfect is set to print directly to a COM port. The user corrected the printing problem by changing the printer port name to the LPT port selected in the PACMODE command. Another customer using this product had a problem with only garbage printing instead of the text in the document. This customer found there was a mouse driver conflicting with the COM1 serial port. Once this device was removed, the customer's documents printed correctly. Looking for an installed device driver that is not being used by the system (e.g., MOUSE.SYS) is a good troubleshooting option. Pacific Connect is a laser printer sharing device specifically made for the HP LaserJet Series II, IID, III, and IIID printers that allows up to five computers to share one printer. It plugs into the optional interface slot at the rear of the printer. All five computers can send their files simultaneously to Pacific Connect, which places the data in its large buffer memory.

Answer:

Details:

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