HP LaserJet IIISi Printer - Prints Message Ab

DocumentID: 637181
Revision Date: 29-Feb-96 3:04:32 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer is printing to an HP LaserJet IIISi printer that has been set to PostScript, and the printer has the PS PRT Error option on the menu set to On. A sheet of paper prints after every job and it states that the printer timed out. Solutions: According to the HP IIISi printer manual, the menu option to print out PostScript errors is for troubleshooting only. Customers should only be using this option if a print job stops printing before it should. If customers receive an error, this option will be turned on and when they print again, and the printer will print the PostScript error that caused the job to stop printing. If the customer uses the function this way, there will not be a timeout error. This error occurs because of the Universal Language code sent at the end of the document which sets the printer so that it can change emulation modes. This code is necessary to support the emulation switching. However, in PostScript mode, it is considered a new print job that never receives the end of file code, so the printer does a timeout while waiting for the end of file that never comes. NOTE: This situation could happen with any HP PCL 5 printer that has PostScript switching capablity (i.e., HP PaintJet XL300, HL LaserJet 4, etc.)

Answer:

Details:

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