Fax Services: Problems and Answers

DocumentID: 612662
Revision Date: 29-Feb-96 1:35:32 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

PROBLEM: The fax modem does not dial, and the send log indicates the fax was canceled. ANSWER: The users phone system may give a nonstandard dial tone. When the fax modem listens for the dial tone, it does not recognize it as a standard dial tone. As a work around, run the CAS SETUP utility and select 3, DIALING OPTIONS SETUP. Change the CALL PROGRESS option to NO CALL PROGRESS or DETECT BUSY TONE. After reloading FaxDirect (FAXDIR.EXE) and Faxbios (FAXB.COM), the fax modem will no longer try to detect a dial tone. PROBLEM: The fax modem tries to send the fax, but the receiving fax machine takes too long to answer the phone and the sending fax machine times out (cancels the fax). ANSWER: International fax calls and fax machines with built-in answering machines often take so long that the sending fax machine times out. As a work around, run SETUP and select 3, DIALING OPTIONS SETUP. Change the option WAIT FOR CARRIER to 90 or 120 seconds. PROBLEM: The fax modem fails when trying to connect with another fax modem or fax machine. ANSWER: Some brands of fax modems are not compatible other fax modems and will not connect. Some fax modems are not compatible and do not function properly with WordPerfect software. If your modem is not working report the issue to Corel Inc. PROBLEM: When attempting to send a fax the from WP the process is terminated. Sometimes it works fine, other times it fails during transmission. ANSWER: If the fax modem supports both Class 1 and Class 2, change to the other driver in SETUP under HARDWARE DRIVER SETUP. If the fax modem is an internal fax modem, make sure there are no IRQ conflicts.

Answer:

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