Tutor Won't Allow Hotkey To Mainframe With IR

DocumentID: 650606
Revision Date: 29-Feb-96 8:29:00 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: While in Tutor the customer uses the hotkey "Shift-Shift" to go to his mainframe, and his computer locks. In WP51 he has no problem. He is using an IRMA board. Additional Information: IRMA 3270 mainframe keyboard and keyboard software version 1.1 does not run with WP51. One customer found that when using this version they were able to open up WordPerfect, but once inside of the program the keyboard would not respond. Using the ; NK switch did not help. (The customer has tested with the 3278; 9 keyboard and the 1.1.3 version of the software.) After speaking with IRMA the customer was sent IRMA E78 Plus Version 1.30 of the software for her 3270 keyboard, and WP ran fine when started with Solutions: The problem is with the IRMA E78 version 1.3 software; have the customer work from that angle. Development wrote a couple TSR programs to test if the Shift-Shift option could be used as a hotkey successfully running under Tutor. Development discovered no problems.

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.