"STOP. The Print Manager Cannot Write To LPT

DocumentID: 609001
Revision Date: 29-Feb-96 1:33:55 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When a customer tries to print in WordPerfect for Windows, the following error displays: "STOP. The Print Manager Cannot Write To LPT1. There May Be A Printer Problem. Resume The Queue When The Problem Is Corrected Or Cancel The Document." Solutions: 1. The customer is printing on a network printer with Windows on the local hard drive, but a network is not selected in Windows Setup. The customer must go into Windows, click on Setup|Options|Change System Settings, and select the appropriate network. 2. The customer is on a network, printing to a network printer with Windows installed on the local hard drive. If the customer is not logged on the network, any CAPTURE commands won't be active. Try to log out and log back in again. 3. If a customer is not on a network, try one of the following steps: - Try rebooting, then disabling Print Manager. - Try setting Print Manager's priority to low (Main|Print Manager|Options|Low Priority) and also setting the Windows timeouts from 15 to 30 and 45 to 60 seconds (Main|Control Panel|Printers| Configure). - Make sure the user has not selected a paper size that has not been defined. If so, delete the paper size in the document. Another customer obtained the following steps to try from Microsoft: 1. Make sure the SET TEMP directory defined in the AUTOEXEC.BAT file exists 2. Try to have 10M of memory free when printing large documents 3. Create a permanent swap file (up to 10M of memory) 4. Disable Fast Printing Direct to Port 5. Try using LPT1.DOS as the port to by-pass Windows error checking 6. Disable Print Manager 7. Try increasing Transmission Retry to 300 8. Try performing a print to disk

Answer:

Details:

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