Computer Locks Starting WP - Check For Expand

DocumentID: 610848
Revision Date: 29-Feb-96 1:34:36 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A user is unable to start WP. No error messages display. The cursor just sits at the DOS prompt and the computer locks. Solutions: Use the following list to troubleshoot this problem as an expanded memory conflict: 1. Try /NE to verify that it is an expanded memory problem. 2. If the customer is running 01/19/90 or later, try /32. 3. Check the date of the WP.EXE file. The 01/19/90 release brought some improvements to the expanded memory capabilities. Expanded memory products which are not completely LIM 4.0 compatible can be addressed with the /32 option. Perhaps an update is in order if they are using the 11/06/89 release. Always refer to the WordPerfect 5.1 Expanded Memory Problems document first, before you update. 4. Check Folio to see what the current information is on their expanded memory product and system.

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.