Search/Replace Troubleshooting Guide

DocumentID: 620975
Revision Date: 29-Feb-96 1:39:31 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Solutions: TROUBLESHOOTING 1. Check the release date of WP. 2. Read the appropriate sections in the manual and workbook. Tip - The manuals are in Folio; e.g., -MANUALS. 3. Check SCNs, Folio, and the STR3 database. 4. Check Initial Codes in Setup and Document Initial Codes. 5. Check Reveal Codes. 6. Duplicate from a blank screen. 7. What is the smallest file that the problem can still be duplicated in? 8. Does the problem occur using (accelerated) keystrokes, the mouse, or the pull-down menus? 9. Are any other document screens open when the problem occurs? 10. Are other applications running when the problem occurs? 11. Run vanilla. 12. Does the problem occur in both Text Mode and Graphics Mode? 13. Is the customer running WP under Shell? What version? Does the problem occur when starting WP from the DOS prompt? Note: If customers are having a problem in an international version of the product, try having them duplicate the problem in the latest US version of the product. If you can duplicate the problem in the US version, put the US date as the date of the product when you write an STR. REQUIRED INFORMATION FOR AN STR 1. The release date of WP. 2. Exact keystrokes to duplicate the problem. 3. Everything you have tried so far. 4. Include "exact" search string and replace string. 5. Indicate if you can duplicate the problem. 6. Any workarounds you or the customer are using. 7. Printer selection. 8. All hardware information. 9. Is the customer sending in files? 10. Folio lookup words used. MATERIALS TO BE SENT IN WITH AN STR A file that duplicates the problem. It may be your own if you can duplicate, or the customer's file if you cannot. AUTOEXEC.BAT and CONFIG.SYS files. SUGGESTED FOLIO KEYWORDS FOR MORE INFORMATION: search* replac*

Answer:

Details:

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