"Are Other Copies Of WP Currently Running?"

DocumentID: 600766
Revision Date: 29-Feb-96 1:28:30 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: On an AST 386SX computer, the customer receives the message "Are Other Copies Of WP Running?" when he starts WordPerfect for the first time after turning the computer on. The customer had exited properly before turning off the computer, but WP still thinks other copies are running. Solutions: The problem was narrowed down to an older version of the Norton Utilities Image program. This program takes a "snapshot" of vital system files to aid in recovering the hard drive in case of hard disk problems. If this program is not included the AUTOEXEC.BAT file, the problem does not occur. A simple workaround to the problem is to use the /D-C:\ startup command. The customer added the SET WPC=/D-C:\TEMP command line in the AUTOEXEC.BAT file, and this fixed the problem. This was probably caused by the hardware and/or the operating system, not the Image program. Symantec/Peter Norton Computing is aware of the problem and the workaround. NOTE: Please do not imply that this is in any way caused by the Image program.

Answer:

Details:

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