View Document Only Displays White Background

DocumentID: 637052
Revision Date: 29-Feb-96 3:04:29 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer can only see the white paper background in View Document in WordPerfect 5.0 and 5.1. The user cannot see the menu selections or text display. The customer is using an EGA 640x350 graphics driver in WP 5.1. Solutions: The customer removed the mouse driver from the AUTOEXEC.BAT file. Then, the user's document appeared fine in View Document, and the menu options displayed correctly. How/Why: Older mouse drivers use EGA video memory to operate which can cause display problems in Graphics mode. The customer should contact the company that makes the mouse and obtain the latest mouse driver.

Answer:

Details:

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