Unable To Cancel A Print Job In Control Print

DocumentID: 653770
Revision Date: 29-Feb-96 8:29:26 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer cannot cancel a print job in Printer Control. The customer has defined a standard 8.5" x 11" paper size with Prompt To Load set to Yes. After the beep, the customer goes into Printer Control, and then rather than pressing "G" to go, he decides to press Cancel All Jobs (1). He presses "*" and then answers Yes to cancel all jobs, but the printer still prints. Solutions: This has been given an enhancement status by Development. The printer code has no capability at this time to know whether any of the temporary print files have been sent to the printer. Therefore, WordPerfect flushes its print buffer on disk to the printer, resetting the printer at the same time and making it ready for the next job. This code could be added to the program. But, it would be an enhancement because it would be an addition to the code and not a fix to make the program communicate to the printer enough to know if anything has been sent. As a work around, the customer can press 5 for Stop and then C for cancel and this would be treated as an immediate stop, and nothing would be sent to the printer at all. But this work around may cause the printer to have information in it and not be reset.

Answer:

Details:

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