Exits From View Document - Screen Is Garbaged

DocumentID: 652441
Revision Date: 29-Feb-96 8:29:16 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer exits from View Document or the Graphics editing screen, the document screen becomes garbaged. No text is visible, nor is the status line visible. Keyboard control is maintained, because the customer is still able to exit. But once at DOS, the screen is still jumbled (garbaged). View Document works fine. Solutions: The problem lies in the frequency of the monitor. Once the customer selects a 640X480 16 color, instead of 256 color or 640X400 16 color, everything works fine. This problem only happened when using a high resolution driver. The customer was also experiencing this same problem in other programs. *This information is given strictly as a troubleshooting option.

Answer:

Details:

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