HP DeskJet Requested Form Unavailable Choosin

DocumentID: 600417
Revision Date: 29-Feb-96 1:28:24 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When trying to select Paper Size/Type on the HP DeskJet printer in WordPerfect 5.1, the customer receives the message "Requested Form Is Unavailable." The message only occurs when trying to select landscape orientations. Solutions: The HP DeskJet printer cannot print in landscape without the K and L cartridges. The L cartridge cannot be used without the K cartridge, but the K cartridge can be used alone. Once the K cartridge has been marked in Cartridges and Soft Fonts, WordPerfect will be able to select the landscape paper types. The HP DeskJet Plus and 500 Series printers have landscape fonts built in and require no additional cartridges or settings. Note: Customers using LetterPerfect 1.0 and the HP DeskJet printer will require the WordPerfect 5.1 printer driver to access Cartridges and Soft Fonts.

Answer:

Details:

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