HP DeskJet 500 - New Printer Not Printing

DocumentID: 645526
Revision Date: 29-Feb-96 8:19:07 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: A customer was trying to print from WordPerfect to their new HP DeskJet 500 printer. However, nothing would print from WordPerfect or DOS. Because they were using a new printer, they checked the inside of the printer. Evidently, there was a piece of tape covering the printhead which was causing the problem. Once it was removed, everything printed fine.

Answer:

Details:

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