International Troubleshooting - WordPerfect 5

DocumentID: 601075
Revision Date: 29-Feb-96 1:28:36 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: This memo should help with troubleshooting and writing up STRs dealing with the Language Modules for WordPerfect, and for non-English versions of the program. TROUBLESHOOTING 1. Check the release date of WP. 2. Read the appropriate sections in the manual and workbook. Tip - The manuals are in Folio, e.g., -MANUALS. 3. Check SCNs, Folio and the STR database. 4. Exit WP, come back in and try again. 5. Run vanilla. 6. Check Location of Files in Setup, and make sure the directories are correct. 7. Duplicate- the modules are available from RUN SHIPPING. 8. Check text screen type and graphics screen type in setup. REQUIRED INFORMATION FOR AN STR 1. Version and date of WP. 2. Version (for 5.0 or 5.1) and release date of Language Module, if applicable. 3. All hardware information. 4. Exact keystrokes to duplicate the problem, if possible. 5. List everything that you have tried. 6. All printer information- printer selection, and any soft fonts they use. 7. Graphics card information- use WPINFO and what is selected for graphics screen type and text screen type in setup. MATERIALS TO BE SENT IN WITH AN STR A file that duplicates the problem. SUGGESTED FOLIO KEYWORDS FOR MORE INFORMATION: International, "language module*", --the language the customer is using--, module.

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.