Changes Made Through PTR Program Aren't Suppo

DocumentID: 642611
Revision Date: 29-Feb-96 8:18:46 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: When an operator changes a printer driver through the PTR Program, they should explain to the customer that the printer changes are nonsupported. The operator should take measures to document the changes for the customer, and if the changes correct the customer's problem, then the operator should write an STR to document the changes for future troubleshooting purposes.

Answer:

Details:

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