Type Director - Character Map Values Are Miss

DocumentID: 651703
Revision Date: 29-Feb-96 8:29:09 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: After installing Type Director several times, the printout does not show the proper typeface. For example, after the user chooses Park Avenue 14pt and marks it with an asterisk (*) or a plus (+), and initializes the printer, the printer font test shows the font as resident. But when printed, the font appears to be Universe Italic. Solutions: After retrieving the customer's .PRS file into the PTR program and looking at the character map for the Park Avenue font, the problem specialist discovered that Hewlett-Packard had failed to install the character map values for any of the ASCII characters into the map. WP is graphically creating the "best fit" font, which appears italicized. HP said they are aware of the problem and have a module to fix it. The customer should call HP and explain the problem and ask for the module to correct the graphic printing problem. There is another problem (according to HP), when Type Director is reinstalled; the character map information is overwritten and when printing the characters are all smashed together. They have a fix for this as well.

Answer:

Details:

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