HP DeskJet 500 With Spacing Problems And Text

DocumentID: 627054
Revision Date: 29-Feb-96 1:41:43 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the user selects the CG Times 12pt font and prints in Draft mode, the user receives the spacing for the 12pt font and the typeface of the Courier 10cpi font. This results in spacing problems and text overlapping. However, if the user prints in Medium or High quality, the text prints fine. The customer is using an HP DeskJet 500 printer. Solutions: When the user selects Draft quality, WordPerfect looks to see if the font being used is supported in Draft mode. None of the HP DeskJet fonts are supported in Draft mode, and therefore, are not marked as having that quality in the driver. The customer had installed Bitstream fonts into the DeskJet driver. Bitstream had marked these fonts as having all three printing qualities available. Since WP does not find CG Times with Draft mode capabilities, it switches to a similar draft Dutch font. WP only shows the high quality fonts in the Base Font list and spaces only for these fonts. WP was formatting for the high quality font, but the printer was printing in the draft font. Reselecting the printer removed the Bitstream fonts and any chance of WP finding a draft font. The user should use High quality when using the built-in fonts of the printer.

Answer:

Details:

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