FAX - Unable to Access File (EI) - Reindex

DocumentID: 668232
Revision Date: 29-Feb-96 8:50:05 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The error message "Unable to Access File (EI)" is received when trying to view the fax send or receive logs. Solutions: This error is usually caused by missing or damaged .QUE files. The .QUE files are used to create the fax logs and reside in the \QUEUES directory (i.e. C:\WP60\QUEUES). If they are damaged or deleted the SUPER.QUE index file will not be able to display the log data. If this error is encountered because some or all the .QUE files were deleted, REINDEX.EXE can create a new index file. To use REINDEX.EXE change to the directory where the fax drivers were installed. REINDEX.EXE requires FaxDirect be removed from memory before running. Type FAXDIR/R to remove FaxDirect. Then type REINDEX QUEUES. If the QUEUES directory is in a diferent directory then the necessary path must be given (i.e. REINDEX H:\QUEUES). If REINDEX.EXE doesn't correct the error then SUPER.QUE is trying to read damaged .QUE files. At this point the best solution is to delete all of the .QUE files from the \QUEUES directory, INCLUDING SUPER.QUE. Causes: This error is commonly caused by deleting the .QUE files at DOS or through a file manager. These files are tracked by the SUPER.QUE index file. If the files are deleted manually, the SUPER.QUE index file doesn't get updated and continues to attempt to locate the deleted files. Deleting events from the Fax Send and Receive Logs within WordPerfect will automatically update the index preventing this error. To avoid .QUE files becoming damaged, it is recommended that the \QUEUES directory not be located on a drive that is using a disk compression program such as DoubleSpace or Stacker.

Answer:

Details:

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