Troubleshooting Mouse Not Working In WordPerf

DocumentID: 650282
Revision Date: 29-Feb-96 8:28:58 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The mouse does not work in WordPerfect or DrawPerfect. Solutions: Some troubleshooting ideas for this problem are listed below: 1. If customers need to use the Microsoft mouse in other programs besides WP, they load MOUSE.COM or MOUSE.SYS when booting up the computer. When WP is started, it automatically allows the driver loaded in memory to run the mouse. Customers do NOT need to enter the mouse setup and choose Microsoft mouse. (If they do, it will shut the mouse down.) If there is no MOUSE.COM or MOUSE.SYS loaded before entering WP, customers can use the mouse driver options in Setup to drive the mouse. 2. One user with a 486 computer with MCA (Micro-Channel Architecture) was able to get the Microsoft Bus mouse to respond in WP by selecting the IBM PS/2 Mouse driver. Other PS/2 mouse selections may have also worked. 3. Several customers have called about problems of WP working with MOUSE.COM files that date back to '86. By installing a new date of MOUSE.COM they were able to bring the mouse on-line. Customers with older versions of MOUSE.COM should contact the company that supports the mouse for an updated driver. 4. There have been some customers who have had trouble running their Microsoft Mouse in WordPerfect. In some cases the problem was due to using the Microsoft Mouse Serial driver in WP. Changing the MOUSE.COM driver supplied by WP corrected the problem. 5. A user with a 3-button Logitech mouse using MOUSE.COM was loading MOUSE.COM, LOGIMENU.COM, and CLICK.EXE through the AUTOEXEC.BAT. By placing REM in front of the LOGIMENU.COM and CLICK.EXE programs in the AUTOEXEC.BAT file and rebooting the computer, the user was able to get the mouse to work correctly. 6. One customer with a Logitech mouse using Dexxa version 5.10B software was able to get the mouse working in DrawPerfect by modifying the AUTOEXEC.BAT to load LMOUSE.COM from Windows 3.1 instead of the Dexxa mouse software. 7. A customer using a Dell computer with a Dell mouse was able to get the mouse to work by loading MOUSE.COM in the AUTOEXEC.BAT file and selecting the MOUSE.COM mouse driver in Setup (Shift-F1, 1, 1). 8. One customer with a Z-Nix SuperMouse 2 could not get the mouse to work in WP the wrong port for the mouse was set up. Changing to the correct port corrected the problem.

Answer:

Details:

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