Machine Crashing After Installing 5.1

DocumentID: 650134
Revision Date: 29-Feb-96 8:28:57 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: This person has tried to Install WordPerfect 5.1 but it crashes after he has installed all the disks onto his hard drive from the b drive. The customer had used wp/r/d-d:\temp as a start-up option. He has also tried the /ne option and the machine still locked. His cursor was still at a DOS prompt and they can't go into WP. With one attempt to enter WordPerfect the error divide overflow appeared. The problem continued even after the AUTOEXEC.BAT file was cleared out. Solutions: This story is a long one, but to make it short, he sent the 5.1 package back and reinstalled 5.0. He was running two versions of DOS on his hard drive that were conflicting with 5.1.

Answer:

Details:

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