NEC Pinwriter P5200/P5300 Top Margin Problems

DocumentID: 647468
Revision Date: 29-Feb-96 8:19:21 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The NEC Pinwriter P5200/P5300 printer prints down too far. A top offset has no effect on the top margin. Also, if he makes a line draw box that's 1" high according to his status line, it will print .75" high. Solutions: The customer's ROM version is less than 13. WordPerfect supports ROM version 13. ROM version 13 fixes a problem with the cut sheet feeder. There were inconsistencies with the top margins. The customer can find out about updating the printer's ROM by calling NEC TECH Support. If the customer takes the printer into an authorized NEC service center, she should be able to get this update because of the problem with the cut sheet feeder and top margins. The customer should call NEC TECH Support for the location of a service center near them. You can print the printer's self test to find the ROM version on this printer. To do this, hold down the Feed button while turning on the printer. This will print the ROM FW REV. # at the top.

Answer:

Details:

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