Sticking Shift Key Problem - Try Different EM

DocumentID: 605113
Revision Date: 29-Feb-96 1:31:14 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer experiencing the sticking shift key problem used the /NE option to correct the problem. Then, the same customer called back later to inform us that when upgrading EMM386 to version 4.44, the problem no longer occurred. The /NE option was no longer needed and the customer was then able to use expanded memory. Solutions: Customers may wish to try a different or newer version of EMM386.EXE when experiencing the "Sticking Shift Key" problem. The version number of EMM386 can be found when the computer is booted up. How/Why: Customers do not have the ability to buy a specific version of EMM386. It comes with DOS. It also comes with certain motherboards or computers that require a special version to work with their hardware.

Answer:

Details:

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