Problems Running Video Card With Video Shadow

DocumentID: 653793
Revision Date: 29-Feb-96 8:29:26 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is using the Everex Viewpoint T/EV-629 graphics card. When the customer enters View Document or other menus in WordPerfect, the screen goes blank. Another customer complained that when defining Paper Sizes, if you entered Help and exited, the screen did not correctly rewrite and the two screens were overwritten. Also, incorrect screens were displaying. For example, if the customer pressed Shift-F8, 2, 7 for Paper Size, it did not go to the WP 5.1 Paper Size/Type screen, but to what seemed to be the WP 5.0 screen. It was titled Paper Type like in WP 5.0 and the user could continue creating or selecting a paper size as if in 5.0. Solutions: Both customers turned the video shadowing off in the setup for the video card and the problem was resolved. Also, customers should make sure that a printer is selected.

Answer:

Details:

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