"Error: 8962" Occurs In Control Printer - Fox

DocumentID: 603208
Revision Date: 29-Feb-96 1:29:43 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The message "Error: 8962" occurs in Control Printer when the user tries to send a print job to a network printer on the Fox 10Net network. Solutions: This message is not a WordPerfect error message. The customer has found that by not sharing the printer as a network resource and defining the port as local in WordPerfect, the error does not occur. Another customer received the message "Error 8962, Press G Or 4 To Resume Printing" in the Control Printer screen. The customer was printing to a Brother HL-8e printer on a Fox 10Net network. Pressing G or 4 did not continue the print job. In this case, "Error 8962" is a Bitstream error. The customer had Bitstream Fontware installed, but no longer used the fonts; so, he had unmarked them in WordPerfect. Since Bitstream modifies the .ALL file, the customer was unable to reselect the printer to delete the Bitstream fonts. After the customer deleted the .ALL file, installed a new .ALL file, and selected the printer again in WP, the problem no longer occurred. Another user encountered a similar error message, "Error 5634", when printing to a Canon printer on a Fox 10Net network.

Answer:

Details:

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