Epson LQ-1170 - Top Margin Incorrect On All P

DocumentID: 600159
Revision Date: 29-Feb-96 1:28:20 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer prints to an Epson LQ-1170 printer, the margin on the first page is accurate, but succeeding pages have a 0" top margin. This occurs only if the printer is printed to while the paper is at the tear-off position. If the customer presses the tear-off button before printing, the paper feeds correctly. Solutions: This was verified by Epson and has been attributed to a faulty ROM revision. The ROM revision that has the problem is W02222. In order to perform a self test on this printer to determine the ROM revision, do the following. 1. Turn the printer off 2. Make sure the printer has paper loaded 3. Turn the printer on while holding the FF/LF key If the customer has the ROM revision W02222, he or she should call Epson and request a ROM version of W0171B. This ROM version is actually an older ROM, but it does not have this problem.

Answer:

Details:

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