HP Type Director Fonts Not Printing Correctly

DocumentID: 644931
Revision Date: 29-Feb-96 8:19:02 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is using Type Director 2.0 with the HP LaserJet IIP defined as the Series II. She put an * in front of her two Type Director fonts in the Cartridge/Font section of WP and Initialized the printer. The two fonts are Times Roman 20 point, and Times Roman 25 point. She then typed in three lines on a clear document screen selecting the two Type Director fonts and Courier, one for each line. The three lines all printed in Courier. The second line printed a quarter of a character shorter than the first Courier line, and the last line printed one character longer. The lines viewed all the same size. Another customer properly installed Type Director, but found that all the fonts printed correctly except for the CG Times font characters. The CG Times characters printed and viewed overlapped. Solutions: This was a Type Director problem. It didn't install the character map values for the ASCII characters into the WP .ALL file. I have been able to duplicate Type Director's problem more than once. I have found that I've had to reinstall the fonts several times before Type Director would install to my .ALL file correctly. I called and talked with HP about the problem and found that they are aware of it. They have only found the problem with the 2.0 version and the installation to WP 5.1. If you find a user having this problem and they have 2.0, explain what the problem is and ask them to call the support number in their Type Director manual to get an update module that will correct this problem. HP has given us permission to give out this information. Please, before suggesting that they update the module, verify that this is the problem by performing these tests: 1. Mark the fonts with an asterisk in the Soft Font menu in WP, and initialize the printer. 2. Print out the font test to verify that the fonts are stored in the printer. 3. Retrieve the modified .ALL file into the PTR program. Edit the soft font character map. Go to a character that is shown on the HP font test and see if a value exists. If no value is shown, explain the problem and refer them to HP. One customer encountered this same problem while using an HP LaserJet IIP with a 02/16/90 .ALL file.

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.