View Document Shows A Blank Page With No Text

DocumentID: 652425
Revision Date: 29-Feb-96 8:29:16 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer has a Compaq 386 Deskpro model 40, and a NEC MultiSync color monitor. His graphic card is unknown, but the information that came with his computer says it is EGA. When he goes into View Document, he sees the page, but the screen doesn't have any writing on it. He tried to auto-select the screen type, and WP auto-selects CGA. He can see the regular View Document screen when CGA is selected, but the resolution is not acceptable. He tried the MODE CO80 option without success. Solutions: After removing the MOUSE.COM driver from his AUTOEXEC.BAT file, the View Document worked fine. He added MOUSE.SYS to his CONFIG.SYS file without loading MOUSE.COM in his AUTOEXEC.BAT file and that corrected the problem. In some cases the MOUSE.COM program will use a portion of memory on the graphics card, and that can cause problems. *This information is given strictly as a troubleshooting option.

Answer:

Details:

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