Graphics Troubleshooting Guide

DocumentID: 10364
Revision Date: 06-Mar-97 3:27:48 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

This guide will help you with WordPerfect 5.1 for DOS graphics questions. These troubleshooting solutions are similar to the steps a technician will take with you if you call Customer Support. If you find that you are still experiencing problems, please call Customer Support. Viewing the Document If the document looks fine when you view it in View Document, then you are probably experiencing a printer problem. To use View Document, press Print (Shift+F7), then choose View Document (6). Placement of Graphics Box Codes Turn on Reveal Codes (Alt+F3, or F12 on an expanded keyboard). Check the placement of the graphics box codes. Codes for paragraph-anchored boxes should be at the start of the corresponding paragraph. Page-anchored graphic codes should be at the top of the page. Scanned Images Make sure that scanned images are scanned at the size they are going to be used in WordPerfect. They should be scanned with gray shades only; no dithering or halftoning should be used. Recreating the Graphic Sometimes deleting the graphic and recreating it seems to solve the problem. Save your document, then turn on Reveal Codes (Alt+F3, or F12 on an expanded keyboard). Delete the graphic box code and any option codes related to it, then recreate the graphic. Duplicating the Problem Can you duplicate the problem from a clear screen? If you can't duplicate the problem, then the problem is specific to that document. Checking the Graphic Try substituting a WordPerfect graphic for the one that isn't working properly and see if the same thing happens. If you are using a WordPerfect graphic, try another one to see if the problem still occurs. If you can't duplicate the problem, then it is specific to that graphic image. Importing a Graphic from Another Program If you are having problems importing a graphic image from another program, try exporting it from the third-party program again in another format that WordPerfect supports. Error Messages The most common error message you might receive would be Incompatible File Format. Refer to Appendix E: Error Messages in the WordPerfect 5.1 for DOS reference manual for information concerning the error message you receive. Correct Format Are the images you are using in a format supported by WordPerfect? Refer to Graphics, Formats and Programs in the WordPerfect 5.1 reference manual for a list of the graphics formats supported by WordPerfect. Graphics Print Quality What is the graphics print quality set to? To find out, press Print (Shift+F7), then choose Graphics Quality (G). As print quality increases, it takes longer for the graphic to print, and more memory is used. You often don't need more than medium quality to produce good-looking graphics.

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