View Document Splits The Screen With Mouse Dr

DocumentID: 638043
Revision Date: 29-Feb-96 3:04:49 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer goes into View Document and the screen appears to split. For example, the balloon figure had the color on one side of the screen while the outline was on the other side. The graphics screen was auto selected as EGA 640x350 16 color. Solutions: This is a mouse driver conflict. As a workaround, the customer will start WP 5.1 from a batch file that first unloads the mouse then starts WP51. After exiting WP51 the batch file will reload the mouse driver. Note: Any time a customer is having trouble with View Document and an EGA card, check for a mouse driver and try remming it out or removing it from memory.

Answer:

Details:

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