Using Full Document And Page - Print Jobs Don

DocumentID: 607284
Revision Date: 29-Feb-96 1:32:26 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer would print one document using the Full Document option of WP 5.1 DOS and then would print the same document using the Page option instead of Full Document. The second job would leave Control Printer and disappear. It would never reach the Novell print queue and it would never print. Solutions: The customer had a program called NetPort by Intel. By default, this program sets up two ports for the Queue; one parallel and one serial. By deleting the serial port, the problem was corrected. How/Why: When the parallel port became busy by sending a job, NetPort tried to send the next job through the serial port. This let the print job go, but there was nothing there to print it. Deleting the serial port from the port list forced Netport to only use the parallel port.

Answer:

Details:

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