Cannot Exit To DOS With Tape Backup Software

DocumentID: 617589
Revision Date: 29-Feb-96 1:37:41 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When you run Bitstream's FaceLift by typing FLWP, it loads a resident "Loader," and then starts WP. When you exit WP with FLWP running, WP is removed from memory, and FaceLift then tries to remove itself from memory. This didn't occur for the user. Before FaceLift could unload from memory, the computer would lock, and it could not exit to DOS when the tape backup software was running resident. Solutions: There have been some reports of conflicts with tape backup software running concurrently with WordPerfect. As a troubleshooting option, try running the tape backup in the CONFIG.SYS file with INSTALL={filename.ext}. If the problem still exists, the customer can contact the manufacturer of the tape backup software.

Answer:

Details:

Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.