HP DeskJet 500 - Requires Mode Command From D

DocumentID: 645732
Revision Date: 29-Feb-96 8:19:08 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer prints to her HP DeskJet 500, sometimes the first line of a page or the last line of a page will not print. If she reprints, it prints fine. The customer doesn't have a switch box, and her LPT cable is only 10 feet. Solutions: The customer put the following command in her AUTOEXEC.BAT file: Mode LPT1:,,P, and the customer did not experience the problem again. Remember to have your customer direct the path for this command where the MODE.COM file is located (i.e., C:\DOS\MODE LPT1:,,P). This commands an infinite retry on LPT1. *This information is given strictly as a troubleshooting option.

Answer:

Details:

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