Panasonic KX-P2624, 22" Page - Paper Not Adva

DocumentID: 615521
Revision Date: 29-Feb-96 1:36:45 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is printing with a 14" x 22" paper size to a Panasonic KX-P2624. The paper doesn't advance after the last line of the document. To duplicate, select this paper size and then type one sentence. The printer will print the sentence, but it will not form feed the paper. This happens with other Panasonic and Epson dot-matrix printers and in WP 6.0 or WP 5.1. Solutions: WordPerfect tells the printer that the page is 132 lines or 22" long; however, the printer only accepts a page length of 21" or 127 lines. When the printer receives the code for 22", it ignores the code and won't form feed at the end of the page. There are two workarounds for this situation. The first workaround is to use a Paper Size/Type with a length of 21". The second workaround is to edit the PTR Program and have WordPerfect send LineFeed codes to advance the page. NOTE: This is not the best way to advance the paper. It is not recommended or supported, but it will work in this case. The steps are: 1. Enter the PTR Program 2. Retrieve the .PRS or .ALL file 3. Press Enter on the printer name 4. Choose Initialize and Reset (in WP 6.0 use (Printer Commands) and then Initialize and Reset) 5. Cursor down to Printer AutoPage Advance and change this to No 6. Cursor to Reset/Advance at End of Page and Remove the [12] code 7. Exit and Save the file 8. If you edited the .ALL file, go into WP and Press Shift-F7, S, 7 for Update This will cause WP to send a [13] code (carriage return) to advance the page rather than a form feed.

Answer:

Details:

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