Paper Not Pulling Through Manual Feed Slot On

DocumentID: 646471
Revision Date: 29-Feb-96 8:19:15 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer tries to print from WordPerfect to an envelope in his HP LaserJet Series II, the text prints too high on the envelope. When the job is sent, she gets the message "PE FEED COM10." When she then inserts the envelope the printer does not pull the envelope through. When she presses Continue/Reset, the envelope pulls through but prints incorrectly. Solutions: When the printer gives a PE or PF message on the printer, it is because it is waiting for paper to be inserted into the manual feed slot. The customer and the HP printer must feed it through. Above the tray is a sensor. If it does not sense that paper has been inserted, it will not pull it through. Pressing Continue/Reset on the printer will force the printer to pull the sheet through, but the printer resets its image back to its default tray. This is why the text was printing in the wrong location on the envelope. You can see the sensor if you remove the paper tray. It is a black piece of plastic. If you push the sensor with your finger, you will notice that it swivels. This turning action activates the manual feed switch. The customer can reinsert the tray and extend the manual feed bars so that the switch is still visible. This customer noticed that if she pushed in the envelope without using the manual feed bars, the envelope would hit the sensor better and the HP would start the engine and begin to grab the envelope. However, as soon as it grabbed the envelope, it would force the envelope down and deactivate the sensor switch, which would stop the feed. There is not any code that WP can send to correct this particular problem. *This information is given strictly as a troubleshooting option.

Answer:

Details:

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