Fujitsu DL3400 Printing Unwanted Characters

DocumentID: 645479
Revision Date: 29-Feb-96 8:19:07 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer uses the Fujitsu DL3400, she gets unwanted characters. Some of the characters are: club, heart, diamond, spade, A with two dots above it, 1/4, degree sign. When we selected the Standard Printer it printed fine. I re-selected the printer and came up with same result. Solutions: It sounds like she has the printer in a different emulation mode. This printer has several different modes. The document prints because the codes in the different emulations are similar, but the functions of the codes are different. I was able to duplicate the problem by shifting our printer into the wrong emulation. The customer will need to reset her printer emulation to DPL24C. We have the menu printout for the DL3400 if you want to look at it back in a folder by my desk. If you are still having problems, you may want to have the customer send us a print to disk, we can copy it down to our printer to verify whether or not the problem she is having is hardware specific.

Answer:

Details:

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