HP DeskJet 500 - Blank Sheet Feeding When Pri

DocumentID: 645368
Revision Date: 29-Feb-96 8:19:04 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: A customer tried printing envelopes with an HP DeskJet 500 printer. The addresses being printed were compiled through a merge. When printing the envelopes, the first printed fine but when the second envelope printed a blank sheet of paper pulled from the paper tray. Although the location of the Paper Size/Type form was manual with Prompt to Load set to yes, WordPerfect did not prompt the user to load the envelopes. The user tried moving the envelope Paper Size/Type from the text of the primary file to the Document Initial Codes. This simple change made it so WP prompted the user to insert the envelope, and the extra sheet of paper did not pull through. Users may find that the envelopes will pull from the proper location if they define the envelope form as manual. The option for Prompt to Load can be set to either yes or no. Although the proper location for envelopes is manual, one customer found that setting the location to continuous solved the problem.

Answer:

Details:

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